Thanks for your feedback and follow up Anash. Can you please share some more details when you say this account has been flagged by mistake? I appreciate that you are addressing this specific issue on your side, but we want to know how we can prevent these types of situations on our side since this is a risk that we really cannot tolerate. So if there is any advice that you can share with us, it would be really helpful.
Thanks, Shirin *Shirin Eghtesadi **| Senior** Product Manager | Marin Software | w: 415-625-0318* On Tue, Jul 16, 2013 at 9:06 PM, <adwords-api@googlegroups.com> wrote: > Hi Shirin, > > I've been told that the team doesn't have an external alias for > advertisers to communicate to, so you can reach out to us and we will route > the request to the right team ASAP. If it is super-urgent, you could cc me ( > an...@google.com) or Sumit, we will loop in the right folks. There's a > form on AdWords site that you could use to reach the risk team, but in > cases like these, I think it is not going to be fast enough for you. > > As for the outage, we have identified the reason for your account getting > blocked by mistake. We understand how much you got impacted, we are making > code changes to avoid such situations in the future. > > Cheers, > > Anash > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > http://googleadsdeveloper.blogspot.com/search/label/adwords_api > https://developers.google.com/adwords/api/community/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > On 07/17/13 08:18:56 adwords-api@googlegroups.com wrote: > > Hi Shirin, > > I'm not sure if the team has an external alias, but let me find out... > > Anash > > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~**=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > > http://googleadsdeveloper.**blogspot.com/search/label/**adwords_api<http://googleadsdeveloper.blogspot.com/search/label/adwords_api> > > https://developers.google.**com/adwords/api/community/<https://developers.google.com/adwords/api/community/> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~**=~=~=~=~=~=~=~=~=~ > > On 07/17/13 07:53:20 shirin.eghtesadi@**marinsoftware.com wrote: > > Hi > > Can you please provide the best email address that I can use to reach out > to the relevant Adwords team to discuss this issue with? > > Thanks, > Shirin > > *Shirin Eghtesadi **| Senior** Product Manager | Marin Software | w: > 415-625-0318* > > > On Thu, Jul 11, 2013 at 10:21 AM, Sumit Chandel > <sumitchan...@google.com>wrote: > > Pleasure to meet you too, Shirin :) > > > On Thu, Jul 11, 2013 at 12:17 PM, Shirin Eghtesadi <shirin.eghtesadi@** > marinsoftwar**e.com> wrote: > > Thanks Anash. 972-059-2690 is a test account and might have been > suspended for a ling time, so I am surprised why it would suspend our main > MCC. I will reach out to adwords support to find that out. > > Hi Sumit, nice to meet you :) > > Shirin > > *Shirin Eghtesadi **| Senior** Product Manager | Marin Software | w: > 415-625-0318* > > > On Thu, Jul 11, 2013 at 12:46 AM, <adwordsapi-supp...@google.com****>wrote: > > Hi Shirin, > > Looks like the account 664-224-6847 (the account corresponding to the > authToken) was suspended temporarily for suspected XSS injection, but the > risk team restricted the flagging to only 972-059-2690 (a child account) > after further investigation. The temporary outage would have been due to > the period in which 664-224-6847 was suspended. As far as I can tell, > 972-059-2690 > is still suspended, you need to reach out to the AdWords support team to > address this. Our team doesn't handle risk suspensions and related > activities, so I won't be able to help you with this issue. > > Cheers, > Anash > > P.S: Aaron moved to another team, You should cc Sumit (cc'd) going forward. > > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~****=~=~=~=~=~=~=~=~=~ > Also find us on our blog and discussion group: > http://googleadsdeveloper.****blogspot.com/search/label/**adwo** > rds_api <http://googleadsdeveloper.blogspot.com/search/label/adwords_api> > > https://developers.google.****com/adwords/api/community/<https://developers.google.com/adwords/api/community/> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~****=~=~=~=~=~=~=~=~=~ > > On 07/11/13 02:52:10 shirin.eghtesadi@**marinsoftware**.com wrote: > > Hi Adwords API team, > > We experienced a period of outage with Adwords API where we got the > "Customer is a fraudulent" error. Although the problem seems to have gone > away now, we would like to understand the cause and make sure this is not > an alarm for a bigger problem. > > Below is the marin app SOAP request header and the SOAP request body, and > the google api SOAP response header and SOAP response body related to the > "Customer is a fraudulent" error. Google error code is > "QuotaCheckError.ACCOUNT_**INACC****ESSIBLE" : > > [10 Jul 2013 20:07:09] [Session[**294691597681549409900****0]@**msgbus] > 65556587 ERROR (com.marin.mscm.services.**Servi****ceProxy:217) - SOAP > Request headers that threw com.google.api.adwords201302.**A****piException: > GoogleServiceProxy201302: clientCustomerId: 775-649-9227, authToken: > DQAAALkAAADbMUAonnSpucQ2EaI5b1******-kggZO5w8iF0b7FBMSF4-**t0ltPP5E4****2- > **msSlNTPKV6sdrT1fcSqNsUM-**3m4A**-**uYmhsj4RxokJUe5inlrhoKXXW**TFvS**l** > o8-714DWZtvSze-**ALv8hT1nCZZhDa**_**wcgOvR6JYB3dIIh**OQotGzJGcuCbcL**J** > 5VCu83JE_**ixjfJG**x12Ci02mX4hEXc**Tv97ZkJMcb**V5Bp-**9**kErvxaOvcg5uKc** > ySBTLlnnGEKxnMw**6**gsVDM5cVAhc > > [10 Jul 2013 20:07:09] [Session[**294691597681549409900****0]@**msgbus] > 65556588 ERROR (com.marin.mscm.services.**Servi****ceProxy:220) - SOAP > Header that threw class com.google.api.adwords201302.**A****piException: > <soapenv:Header xmlns:soapenv="http://schemas.****** > xmlsoap.org/soap/envelope/ <http://schemas.xmlsoap.org/soap/envelope/>"><* > *n****s1:RequestHeader soapenv:actor="http://schemas.****** > xmlsoap.org/soap/actor/next <http://schemas.xmlsoap.org/soap/actor/next>" > soapenv:mustUnderstand="0" xmlns:ns1="https://adwords.**goo**** > gle.com/api/adwords/cm/**v201302<https://adwords.google.com/api/adwords/cm/v201302> > ****"><ns1:authToken>**DQAAALkAAADbM****UAonnSpucQ2EaI5b1**-**kggZO5w8iF0b > **7FBMSF4-**t0ltPP5E42**-**msSlNTPKV6s**drT1fcSqNsUM-3m4A-****uYmhsj4RxokJ > **Ue5inlrhoKXXWTFvSl****o8-**714DWZtvSze-ALv8hT1nCZZhDa_****wcg** > OvR6JYB3dIIhOQotGzJGcuCbcLJ****5VC**u83JE_**ixjfJGx12Ci02mX4hEXcT**v97** > ZkJMcb**V5Bp-**9kErvxaOvcg5uKcy**SBT**LlnnGEKxnMw**6gsVDM5cVAhc</**ns1:** > authToken><**ns1:**clientCustomerI**d>775-649-**9227<**/ns1:** > clientCustomerId><**ns1:**develope**rToken>**fFsjRpHbRXKZsXE**lqBYkMw<** > /ns1:**developerToken><**ns1:**userAgent/**><ns1:**validateOnly>** > false</ns1:**valida**teOnly></ns1:****RequestHeader></**soapenv:**Header** > > > > [10 Jul 2013 20:07:09] [Session[**294691597681549409900****0]@**msgbus] > 65556588 ERROR (com.marin.mscm.services.**Servi****ceProxy:227) - SOAP > Request Body that threw class com.google.api.adwords201302.**A**** > piException: > <soapenv:Body xmlns:soapenv="http://schemas.****** > xmlsoap.org/soap/envelope/ <http://schemas.xmlsoap.org/soap/envelope/>"><* > *g****et > xmlns="https://adwords.google.******com/api/adwords/cm/v201302<https://adwords.google.com/api/adwords/cm/v201302> > "><**s****erviceSelector><fields>**AdServi****ngOptimizationStatus</** > fields><****fields>Amount</fields>**<fields>****BidCeiling</fields><** > fields>**Bid**dingStrategyType</**fields><**fiel**ds>BidType</**fields><** > fields>**BudgetId</**fields><**fields>**BudgetName</**fields><**fields>** > DeliveryMethod<**/fields>**<**fields>Eligible</**fields><**field** > s>EndDate</**fields><**fields>**Enhanced</**fields><**fields>**Enhan** > cedCpcEnabled</**fields><**fields>****FrequencyCapMax**Impressions</**fi** > elds><fields>**Id</fields><**field**s>Level</**fields><fields>**Name</** > fields><**fields>Period</**fields>**<fields>**PricingMode</**fields><** > fields>**Re**jectionReasons</**fields><**fields**>ServingStatus</** > fields><**fields**>Settings</**fields><**fields>**StartDate</**fields><** > fields>**Status</fields>**<fields>**TargetC**ontentNetwork</**fields><** > fields>**TargetGoogleSea**rch</**fields><**fields>**TargetPart** > nerSearchNetw**ork</**fields><**fields>**TargetSear**chNetwork</**fields>< > **fields>**TimeUnit</**fields><**predicates><**field>**Status</** > field><operator>**NOT_**EQUALS</**operator><values>**DELET**ED</** > values></predicates><**pagin**g><**startIndex>0</**startIndex><**n** > umberResults>**5000</**numberResul**ts></paging><**/**serviceSelector>** > </get></**soape**nv:Body> > > [10 Jul 2013 20:07:09] [Session[**294691597681549409900****0]@**msgbus] > 65556588 ERROR (com.marin.mscm.services.**Servi****ceProxy:230) - SOAP > Response headers that threw com.google.api.adwords201302.**A****piException: > GoogleServiceProxy201302: requestId: 0004e12dd28d63b00a421af100000f******8a, > serviceName: CampaignService, methodName: get, operations: 0, responseTime: > 118, units: 0, > > [10 Jul 2013 20:07:09] [Session[**294691597681549409900****0]@**msgbus] > 65556589 ERROR (com.marin.mscm.services.**Servi****ceProxy:240) - SOAP > Response Body: > <soapenv:Body xmlns:soapenv="http://schemas.****** > xmlsoap.org/soap/envelope/ <http://schemas.xmlsoap.org/soap/envelope/>"><* > *s****oapenv:Fault><faultcode>soap:**S****erver</faultcode><**faultstring> > ****[QuotaCheckError.**ACCOUNT_**INACC**ESSIBLE @ ; > trigger:'<null>']</**fault****string><detail><**ApiExceptionFa****ult > xmlns="https://adwords.google.******com/api/adwords/cm/v201302<https://adwords.google.com/api/adwords/cm/v201302> > "><**m****essage>[QuotaCheckError.**ACCOUN****T_INACCESSIBLE @ ; > trigger:'<null>']</**messa****ge><ApplicationException.**Type>**** > ApiException</**ApplicationExcep****tion.Type><**errors > xsi:type="QuotaCheckError" xmlns:xsi="http://www.w3.org/**2**** > 001/XMLSchema-instance <http://www.w3.org/2001/XMLSchema-instance>"><** > field****Path/><trigger><null&**gt;</**t**rigger><errorString>** > QuotaChec**k**Error.ACCOUNT_**INACCESSIBLE</**er**rorString><** > ApiError.Type>**Quota**CheckError<**/ApiError.**Type><**reason>**ACCOUNT_* > *INACCESSIBLE</**reason><**/errors>**</**ApiExceptionFault></**detail><**/ > **soapenv:Fault></**soapenv:Body> > > > Thanks, > Shirin > > > *Shirin Eghtesadi **| Senior** Product Manager | Marin Software | w: > 415-625-0318* > > > > > > -- > Sumit Chandel > Developer Advocate > > 347.637.8648 > http://twitter.com/s_chande > <http://twitter.com/s_chande> > http://googleadsdeveloper.**blo**gspot.com<http://googleadsdeveloper.blogspot.com> > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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