Hi Sebastian, I've been informed that the fix may go out at earliest in the next week. So you may not need to try on your side until that time.
Sorry for making you wait and thanks for your understanding. Best, Thanet, AdWords API Team On Tuesday, October 13, 2015 at 8:45:28 PM UTC+9, sebastian.lame...@despegar.com wrote: > > 2) Discrepancy between Call-to-action field in Text Ads and rendered ad >> image. (see my first post) > > We are aware of this issue and made change to so the call-to-action text >> is shown in preview. >> > This may take a few days to a week until it gets updated. >> > > It still hasn't been fixed. We'll wait a couple days and give it another > try! > > > El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet Knack > Praneenararat (AdWords API Team) escribió: >> >> Hi Sebastian, >> >> Sorry for making you wait for a long time. >> I've just got some updates. Please see the my comments below: >> >> 1) UI crash when clicking "View full size display ad" >>> >> It seems your ads that have problems with preview were created without an >> app store & app id. >> Could you please fix them using API and see if you can preview them in UI? >> >> >>> 2) Discrepancy between Call-to-action field in Text Ads and rendered ad >>> image. (see my first post) >> >> We are aware of this issue and made change to so the call-to-action text >> is shown in preview. >> This may take a few days to a week until it gets updated. >> >> Best, >> Thanet, AdWords API Team >> >> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, >> sebastia...@despegar.com wrote: >>> >>> Hi Thanet, >>> We are still facing this problem and, on top of that, we now have a >>> third problem >>> (you can find the new question in this link >>> <https://groups.google.com/forum/#!topic/adwords-api/ydREZN7VVCI>). >>> Any new from your side? >>> Thanks, >>> seb. >>> >>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet Knack >>> Praneenararat (AdWords API Team) escribió: >>>> >>>> Hello Sebastian, >>>> >>>> Really sorry for keeping you waiting. >>>> I'm chasing this issue with the engineering team, but unfortunately, I >>>> haven't got update from them yet. >>>> >>>> Cheers, >>>> Thanet, AdWords API Team >>>> >>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, >>>> sebastia...@despegar.com wrote: >>>>> >>>>> Hello Thanet, >>>>> Do you have any news on these issues? >>>>> 1) UI crash when clicking "View full size display ad" >>>>> 2) Discrepancy between Call-to-action field in Text Ads and rendered >>>>> ad image. (see my first post) >>>>> Thanks again, >>>>> seb. >>>>> >>>>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet Knack >>>>> Praneenararat (AdWords API Team) escribió: >>>>>> >>>>>> Hi Sebastian, >>>>>> >>>>>> Unfortunately, I haven't got update back from the engineering team. >>>>>> I'll let you know once I get update. >>>>>> >>>>>> Best, >>>>>> Thanet, AdWords API Team >>>>>> >>>>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, >>>>>> sebastia...@despegar.com wrote: >>>>>>> >>>>>>> Hello Thanet, >>>>>>> You replied to me privately on September 2nd after my private >>>>>>> response to you. >>>>>>> Do you have news on this issue? I am still getting the UI crash >>>>>>> after creating TempalteAd's >>>>>>> with the AdWords API. >>>>>>> >>>>>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), Thanet Knack >>>>>>> Praneenararat (AdWords API Team) escribió: >>>>>>>> >>>>>>>> Hello Sebastian, >>>>>>>> >>>>>>>> Sorry for the delay. >>>>>>>> Let me check with the engineering team for this discrepancy. >>>>>>>> >>>>>>>> Could you please do *Reply privately to author *and send me your >>>>>>>> campaign ID, ad group ID, and ad ID of the ad in question (especially >>>>>>>> those >>>>>>>> of the ad in your screenshot)? >>>>>>>> Thanks in advance. >>>>>>>> >>>>>>>> Best, >>>>>>>> Thanet, AdWords API Team >>>>>>>> >>>>>>>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, >>>>>>>> sebastia...@despegar.com wrote: >>>>>>>>> >>>>>>>>> Is there any way I can check whether the Ads are correct or not >>>>>>>>> without using the UI in AdWords web? >>>>>>>>> I do not know whether the UI is crashing or the Ad was incorrectly >>>>>>>>> created. The second case would be rare because it should have failed >>>>>>>>> while >>>>>>>>> it was being uploaded, but it didn't. >>>>>>>>> >>>>>>>>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), >>>>>>>>> sebastia...@despegar.com escribió: >>>>>>>>>> >>>>>>>>>> Hello, >>>>>>>>>> I have a problem when creating App Engagement Ads using the >>>>>>>>>> AdWords API. >>>>>>>>>> In a previous question >>>>>>>>>> <https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!msg/adwords-api/fiqna0-lzDs/EVL1_G63BwAJ> >>>>>>>>>> >>>>>>>>>> I discussed how to use the AdWords API to create text and image "App >>>>>>>>>> Engagement Ads" (TemplateAd's). >>>>>>>>>> The problem I am having now is that I am having problems >>>>>>>>>> visualizing the created ads in the web UI. I have two problems: >>>>>>>>>> >>>>>>>>>> 1) App Engagement Image Ads and Text Ads. >>>>>>>>>> From th AdWords UI I can see they are successfully created with >>>>>>>>>> my program but the preview can no longer be shown when I click "View >>>>>>>>>> full >>>>>>>>>> size display ad." This used to work a couple of days ago after I >>>>>>>>>> uploaded >>>>>>>>>> Ads with the same program. Is it possible that I am not uploading >>>>>>>>>> well-formed ad's and this is the reason the UI cannot generate a >>>>>>>>>> preview >>>>>>>>>> for them? The error message I get is the following: >>>>>>>>>> >>>>>>>>>> "There was an error with your operation. If you were trying to >>>>>>>>>> make a change, it may not have saved. Please refresh this page to >>>>>>>>>> try >>>>>>>>>> again. If the error continues, log out of your AdWords account, then >>>>>>>>>> log in >>>>>>>>>> again and return to this page." >>>>>>>>>> >>>>>>>>>> Strangely enough, if I enter the ad and click "save", after I do >>>>>>>>>> that the UI becomes able to show the preview. >>>>>>>>>> Can somebody explain this to me? >>>>>>>>>> >>>>>>>>>> 2) App Engagement Text Ads. >>>>>>>>>> Apparently, with my program, the "Call to Action" field is loaded >>>>>>>>>> correctly but when shown in the preview it is not loaded correctly. >>>>>>>>>> I >>>>>>>>>> attach an image to this post so you can understand the problem. In >>>>>>>>>> the >>>>>>>>>> image, where it says "INSTALL" it should say what the "Call to >>>>>>>>>> Action" >>>>>>>>>> field says, but this is not what I get. >>>>>>>>>> >>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. 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