Thank you both for your replies.

Zweitze - we will look to see if this is happening.

Vishal - Act-On support are not sure what the problem is and after speaking 
with Adwords support, we posted on this forum. I will see if I can get the 
Act-On guys to give some input on this thread :)

Many thanks,

Philip

On Thursday, 25 August 2016 20:58:56 UTC+1, Vishal Vinayak (Adwords API 
Team) wrote:
>
> Hi,
>
> Since Act-On is a third party platform, I feel that their support team 
> would be the right team to help you with your queries. Even though Act-On 
> uses Adwords API to perform its tasks, the application may have additional 
> functionality or behavior that we aren’t familiar with. 
>
> You could reach out to Act-On support through this link 
> <https://www.act-on.com/contact/>. Feel free to point them over to this 
> thread for additional context. If their team needs additional help 
> troubleshooting the issue, ask them to reach out to us with their AdWords 
> API logs and we can help them address the issues.
>
> Let me know if you have more questions or need more help.
>
> Cheers,
> Vishal, AdWords API Team
>
>

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