Hi Hans, I just did a quick check-in on the internal thread I have going. I haven't gotten a reply yet, so I've bumped that thread.
Regards, Nadine, AdWords API Team On Tuesday, February 13, 2018 at 4:50:54 PM UTC-5, HK wrote: > > Hi, Nadine > > Any feedback on my impression question above about the Display Network? > Would like to get all this sorted about before I change our production > code. This needs to be right. > > Thanks, > Hans > > On Wednesday, February 7, 2018 at 1:56:26 PM UTC-8, Nadine Sundquist > (AdWords API Team) wrote: >> >> Hello Hans, >> >> I would feel the exact same way; I appreciate you being so kind through >> this process. I'll check on that for you because off the top of my head, >> I'm not sure about that. This is really helpful because I want to make sure >> that we have all the edge cases and caveats covered as I'm updating >> documentation. >> >> Thanks again, >> Nadine, AdWords API Team >> >> On Wednesday, February 7, 2018 at 3:47:52 PM UTC-5, HK wrote: >>> >>> Hi, Nadine >>> >>> Thanks for getting to the bottom of this. For the record, our concern >>> has primarily been that our system has been without PLA impressions for 3 >>> months which is pretty bad, especially having this occur during the busiest >>> time of the year. We can update our system to work with the new behavior, >>> the important thing is that we know this behavior will stick around and not >>> be reverted as it requires quite a bit of work on our side to change it. >>> The main reason we were using impressions from the headline row in the >>> report was to avoid double-counting impressions for sitelinks. Please note >>> that we are still seeing the headline row come back with impressions for >>> shopping ads for the Display Networks. We only have around 10 impressions >>> in 3 months for this scenario, but it makes me wonder if you missed a spot >>> when you converted over? Here is an example: >>> >>> <row adGroupID="29289674941" adID="109108712461" >>> keywordID="384772557517" campaignID="228801421" avgPosition="1.0" >>> impressions="2" clicks="0" cost="0" day="2018-02-06" network="*Display >>> Network*" clickType="*Headline*" device="Mobile devices with full >>> browsers" /> >>> >>> Please let us know when this change has been documented and whether PLAs >>> on the Display Network will continue to report impressions on the headline >>> row. >>> >>> Thanks, >>> Hans >>> >>> On Monday, February 5, 2018 at 2:09:55 PM UTC-8, Nadine Sundquist >>> (AdWords API Team) wrote: >>>> >>>> Hello AdWordsians, >>>> >>>> There was another issue on this thread where the AdType was coming >>>> back empty. That also should be resolved at this time. Please get back to >>>> me if you see more issues. >>>> >>>> Cheers, >>>> Nadine, AdWords API Team >>>> >>>> On Monday, February 5, 2018 at 5:08:08 PM UTC-5, Nadine Sundquist >>>> (AdWords API Team) wrote: >>>>> >>>>> Hi Hans, >>>>> >>>>> Oh, my goodness. Time really does fly. I can't believe we are already >>>>> in February. >>>>> >>>>> I think I've gotten to the bottom of this. At one point, the stats >>>>> were being reported under the *Headline* ClickType for shopping ads >>>>> because that's how the old shopping ads worked. When we moved to the new >>>>> shopping ads with more updated features, some of the new shopping ads >>>>> would >>>>> still report that old way. On that day where you saw it go to zero, we >>>>> changed it where we correctly moved all the stats to go into the more >>>>> specific category of *Shopping Ad - ...*. So, you haven't lost your >>>>> stats. They just moved into more specific categories as we were doing a >>>>> bit >>>>> of housekeeping. I'm working on updating some of our documentation to get >>>>> that confusion sorted out. >>>>> >>>>> If there's a specific use case in mind where you needed this, please >>>>> tell me. The good news is that your stats are reporting correctly, and >>>>> you >>>>> haven't lost anything. I think that's where your concern was. Your >>>>> accounts >>>>> have just been updated to report to more specific categories rather than >>>>> just a generic *Headline, *as it appears we will be retiring this for >>>>> specifically these shopping ads. >>>>> >>>>> Best, >>>>> Nadine, AdWords API Team >>>>> >>>>> On Monday, February 5, 2018 at 4:35:20 AM UTC-5, >>>>> emar...@commercehub.com wrote: >>>>>> >>>>>> Hi Nadine- >>>>>> Any further updates here? It's been another week and a half. We >>>>>> really have to get this fixed. >>>>>> >>>>>> On Wednesday, January 24, 2018 at 12:13:25 PM UTC-8, Nadine Sundquist >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hello Hans, >>>>>>> >>>>>>> Thanks for checking in. I can feel your frustration. I've escalated >>>>>>> the issue internally as high as I can. I'm also trying on a couple of >>>>>>> other >>>>>>> avenues internally to see if we can get this resolved. I'll get back to >>>>>>> you >>>>>>> when I've seen some movement. In the meantime, please feel free to ping >>>>>>> this thread if you don't hear back soon. >>>>>>> >>>>>>> Thanks, >>>>>>> Nadine, AdWords API Team >>>>>>> >>>>>>> On Wednesday, January 24, 2018 at 11:42:45 AM UTC-5, HK wrote: >>>>>>>> >>>>>>>> Hi, Nadine >>>>>>>> >>>>>>>> This issue is becoming more and more urgent. Nothing personal, but >>>>>>>> I find it very surprising that no one can explain what is going on >>>>>>>> after 20 >>>>>>>> days. The AdWords APIs is not just a tool we are using for fun, we >>>>>>>> have an >>>>>>>> enterprise solution built around it and it's affecting around 30 >>>>>>>> important >>>>>>>> customers of ours and ~20 million impressions per days. Please let us >>>>>>>> know >>>>>>>> how we can get some traction on this now over 2 month old problem. >>>>>>>> >>>>>>>> Thanks for all your help, >>>>>>>> Hans >>>>>>>> >>>>>>>> On Tuesday, January 16, 2018 at 2:10:23 PM UTC-8, Nadine Sundquist >>>>>>>> (AdWords API Team) wrote: >>>>>>>>> >>>>>>>>> Hello Hans, >>>>>>>>> >>>>>>>>> No worries! It gets pretty busy around here, so it's fine to bump >>>>>>>>> a thread. It's good to know the scale of how it's affecting you. I'm >>>>>>>>> checking in on the internal thread I have going for this. Hopefully, >>>>>>>>> we'll >>>>>>>>> have an answer soon. This does seem to be an odd one. >>>>>>>>> >>>>>>>>> Regards, >>>>>>>>> Nadine, AdWords API Team >>>>>>>>> >>>>>>>>> On Tuesday, January 16, 2018 at 2:16:50 PM UTC-5, HK wrote: >>>>>>>>>> >>>>>>>>>> Hi, Nadina >>>>>>>>>> >>>>>>>>>> Hate nag you about this, but is there any way to escalate this? >>>>>>>>>> It's a pretty big unexplained/undocumented change that is affecting >>>>>>>>>> ~30 >>>>>>>>>> merchant accounts we manage. >>>>>>>>>> >>>>>>>>>> Hans >>>>>>>>>> >>>>>>>>>> On Wednesday, January 10, 2018 at 12:00:23 PM UTC-8, Nadine >>>>>>>>>> Sundquist (AdWords API Team) wrote: >>>>>>>>>>> >>>>>>>>>>> Hello Hans, >>>>>>>>>>> >>>>>>>>>>> At this point, I'm not sure why that's happening. We're still >>>>>>>>>>> investigating. I'll get back to you when we have more information. >>>>>>>>>>> I'm glad >>>>>>>>>>> you brought it to light with your analysis. >>>>>>>>>>> >>>>>>>>>>> Best, >>>>>>>>>>> Nadine, AdWords API Team >>>>>>>>>>> >>>>>>>>>>> On Wednesday, January 10, 2018 at 12:54:31 PM UTC-5, HK wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi, Nadine >>>>>>>>>>>> >>>>>>>>>>>> As for issue 2, any indication as to what is going on? This is >>>>>>>>>>>> having a pretty big impact on a number of large accounts we manage >>>>>>>>>>>> and has >>>>>>>>>>>> been occurring for two months soon. Appreciate your help! >>>>>>>>>>>> >>>>>>>>>>>> Hans >>>>>>>>>>>> >>>>>>>>>>>> On Monday, January 8, 2018 at 9:42:13 AM UTC-8, Nadine >>>>>>>>>>>> Sundquist (AdWords API Team) wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Hello Everyone, >>>>>>>>>>>>> >>>>>>>>>>>>> I would like to follow up publicly on the thread since I have >>>>>>>>>>>>> multiple threads going on privately in case someone bumps into >>>>>>>>>>>>> this. There >>>>>>>>>>>>> are two issues that are happening on this thread: >>>>>>>>>>>>> >>>>>>>>>>>>> - *Issue 1: *The AdType >>>>>>>>>>>>> >>>>>>>>>>>>> <https://developers.google.com/adwords/api/docs/appendix/reports/ad-performance-report#adtype> >>>>>>>>>>>>> >>>>>>>>>>>>> is at times coming back empty. There are some ad types that >>>>>>>>>>>>> are only >>>>>>>>>>>>> available in the UI and are not yet supported in the API. That >>>>>>>>>>>>> is the case >>>>>>>>>>>>> here with some of these Gmail ads. In this case, the proper >>>>>>>>>>>>> response should >>>>>>>>>>>>> be *UNKNOWN* rather than an empty response as AdType. I've >>>>>>>>>>>>> filed an issue for this, and I'll report back when the issue >>>>>>>>>>>>> has been fixed. >>>>>>>>>>>>> - *Issue 2:* The secondary issues is that PLA ads have >>>>>>>>>>>>> stopped showing *Headline* as a ClikType >>>>>>>>>>>>> >>>>>>>>>>>>> <https://developers.google.com/adwords/api/docs/appendix/reports/ad-performance-report#clicktype> >>>>>>>>>>>>> as >>>>>>>>>>>>> of November 18th. I've seen that in a number of places, but I >>>>>>>>>>>>> don't see an >>>>>>>>>>>>> exact reason. I'm asking around about it now. I personally >>>>>>>>>>>>> noticed that >>>>>>>>>>>>> shopping ads did change recently (while I was doing my holiday >>>>>>>>>>>>> shopping), >>>>>>>>>>>>> and I'm wondering if that that's had an impact on how clicks >>>>>>>>>>>>> are reported. >>>>>>>>>>>>> >>>>>>>>>>>>> I'll report back here when I hear more. >>>>>>>>>>>>> >>>>>>>>>>>>> Cheers, >>>>>>>>>>>>> Nadine, AdWords API Team >>>>>>>>>>>>> >>>>>>>>>>>>> On Thursday, January 4, 2018 at 6:50:13 PM UTC-5, HK wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>> I have replied privately to Bharani with further details. >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Thursday, January 4, 2018 at 12:30:53 PM UTC-8, Bharani >>>>>>>>>>>>>> Cherukuri (AdWords API Team) wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Hello Hans, >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> We can definitely take a look at this issue. From what I >>>>>>>>>>>>>>> understand, you're experiencing a discrepancy with the >>>>>>>>>>>>>>> clickType field in >>>>>>>>>>>>>>> your Ad Performance Report. If that's the case, could you share >>>>>>>>>>>>>>> us the >>>>>>>>>>>>>>> complete report definition >>>>>>>>>>>>>>> <https://developers.google.com/adwords/api/docs/guides/reporting#create_a_report_definition> >>>>>>>>>>>>>>> along >>>>>>>>>>>>>>> with the clientCustomerId, so I can take a look? Please use >>>>>>>>>>>>>>> *Reply >>>>>>>>>>>>>>> privately to author* option to share the details. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Regards, >>>>>>>>>>>>>>> Bharani, AdWords API Team >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> On Monday, December 25, 2017 at 9:46:07 PM UTC-5, Thao wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Hi all, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> current, in my download data AdWords API return empty for >>>>>>>>>>>>>>>> fields "AdType" and "Headline", any change on API or error, >>>>>>>>>>>>>>>> give me a hand, >>>>>>>>>>>>>>>> thank you. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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