We're doing the most basic of calls:
adwordsClient = getAdwordsClient(refreshToken, clientCustomerId=None)
customerService = adwordsClient.GetService('CustomerService', version='v201802')
accounts = customerService.getCustomers()
which is just getting a list of customer accounts, without setting the
clientCustomerId.
The situation is:
1. Normal Google user (Gmail)
2. Has an MA which is active, valid and managing a CA
3. Has a CA which is "In Setup" and has been for weeks now, setup was
aborted.
Making the request above causes the CUSTOMER_NOT_ACTIVE error.
I'm sending the SOAP logs in private.
Alon
On Monday, June 4, 2018 at 11:04:02 PM UTC+3, Milind Sankeshware (AdWords
API Team) wrote:
>
> Hi,
>
> If the API calls are being made against an account which is cancelled,
> those calls will fail with the error as described in this blog post
> <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>.
>
> If this is not the case, could you please share the SOAP logs of the
> failing API call along with the email Id of the user making this call?
>
> Thanks,
> Milind, AdWords API Team.
>
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