Re: Suddenly getting AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED

[Ondřej P]

Hi,

I have the same issue since 8.6.2018.
SOAP request:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi=
"http://www.w3.org/2001/XMLSchema-instance";>
    <soapenv:Header>
        <ns1:RequestHeader xmlns:ns1=
"https://adwords.google.com/api/adwords/mcm/v201802"; soapenv:mustUnderstand=
"0">
            <ns2:developerToken xmlns:ns2=
"https://adwords.google.com/api/adwords/cm/v201802";>REDACTED
</ns2:developerToken>
            <ns3:userAgent xmlns:ns3=
"https://adwords.google.com/api/adwords/cm/v201802";>ROI-Hunter (AwApi-Java, 
AdWords-Axis/3.12.0, Common-Java/3.12.0, Axis/1.4, Java/1.8.0_91, maven)
</ns3:userAgent>
            <ns4:validateOnly xmlns:ns4=
"https://adwords.google.com/api/adwords/cm/v201802";>false</ns4:validateOnly>
            <ns5:partialFailure xmlns:ns5=
"https://adwords.google.com/api/adwords/cm/v201802";>false
</ns5:partialFailure>
        </ns1:RequestHeader>
    </soapenv:Header>
    <soapenv:Body>
        <getCustomers xmlns=
"https://adwords.google.com/api/adwords/mcm/v201802"/>
    </soapenv:Body>
</soapenv:Envelope>

Response:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
    <soap:Header>
        <ResponseHeader xmlns=
"https://adwords.google.com/api/adwords/mcm/v201802"; xmlns:ns2=
"https://adwords.google.com/api/adwords/cm/v201802";>
            <ns2:requestId>00056e5a331a80000a1b6f439c090121</ns2:requestId>
            <ns2:serviceName>CustomerService</ns2:serviceName>
            <ns2:methodName>getCustomers</ns2:methodName>
            <ns2:operations>1</ns2:operations>
            <ns2:responseTime>225</ns2:responseTime>
        </ResponseHeader>
    </soap:Header>
    <soap:Body>
        <soap:Fault>
            <faultcode>soap:Server</faultcode>
            <faultstring>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED 
@ ; trigger:'&lt;null&gt;']</faultstring>
            <detail>
                <ApiExceptionFault xmlns=
"https://adwords.google.com/api/adwords/mcm/v201802"; xmlns:ns2=
"https://adwords.google.com/api/adwords/cm/v201802";>
                    
<ns2:message>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED 
@ ; trigger:'&lt;null&gt;']</ns2:message>
                    <ns2:ApplicationException.Type>ApiException
</ns2:ApplicationException.Type>
                    <ns2:errors xmlns:xsi=
"http://www.w3.org/2001/XMLSchema-instance"; xsi:type=
"ns2:AuthenticationError">
                        <ns2:fieldPath/>
                        <ns2:trigger>&lt;null&gt;</ns2:trigger>
                        <ns2:errorString>
AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED</ns2:errorString>
                        <ns2:ApiError.Type>AuthenticationError
</ns2:ApiError.Type>
                        <ns2:reason>CLIENT_CUSTOMER_ID_IS_REQUIRED
</ns2:reason>
                    </ns2:errors>
                </ApiExceptionFault>
            </detail>
        </soap:Fault>
    </soap:Body>
</soap:Envelope>



Dne pátek 8. června 2018 19:43:41 UTC+2 James Andrews napsal(a):
>
> Our software has been working for months with no issues, tonight suddenly 
> all of our Adwords tokens throw this error.
>
> AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED
>
> Is something broken?  Is there a place we can go to see what the status of 
> an API is if there are problems?
>
> Thanks,
> James
>

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