Hi Lorena,

Due to the recent update 
<https://support.google.com/adspolicy/answer/9158709?hl=en&ref_topic=29265> 
of policy of Customer Match, your request for mutating CrmBasedUserList 
will fail if the advertiser account hasn't been whitelisted for using the 
feature. Currently, it is not possible to test this feature against the 
test account. if you are facing this issue against the production account, 
you can contact your Google account representative to get your account 
whitelisted. If the account belongs to your customers, they need to contact 
their Google representative for whitelisting. For more information, please 
refer to this blog 
<https://ads-developers.googleblog.com/2018/11/update-to-customer-match-requirements.html>
 
post for more information.

Let me know if you have any further questions. 

Thanks,
Milind, AdWords API Team

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  • ... 'Milind Sankeshware (AdWords API Team)' via AdWords API and Google Ads API Forum
    • ... Lorena Santana
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