Hello Sam,

Regret the delay. The UNEXPECTED_INTERNAL_API_ERROR could be due to a
transient issue and retrying the request should work in most of the
scenarios. Please find the attached SOAP logs from my testing which worked
fine with a similar request. Also, I'm having trouble looking up the
specific AdGroup Id. Could you please recheck this? If you're still having
an issue, could you please share the API SOAP logs of your implementation
along with the CID without redacting any information? You can share the
details privately via *Reply privately to author* option.

Regards,
Bharani, Google Ads API Team

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Also find us on our blog:
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\f0\fs22 \cf2 [24 Apr 2019 14:07:11,397-requestInfoLogger:INFO:main] Request made: Service: AdGroupCriterionService Method: mutate clientCustomerId: 324-653-3697 URL: https://adwords.google.com/api/adwords/cm/v201809/AdGroupCriterionService Request ID: 0005874a92071a6802ab413a7f0fd408 ResponseTime(ms): 417 OperationsCount: 3 IsFault: false FaultMessage: null\cf0 \
\cf2 [24 Apr 2019 14:07:11,405-soapXmlLogger:DEBUG:main] SOAP request:\cf0 \
\cf2 <?xml version="1.0" encoding="UTF-8" standalone="no"?>\cf0 \
\cf2 <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>\cf0 \
\cf2     <soapenv:Header>\cf0 \
\cf2         <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809"; soapenv:mustUnderstand="0">\cf0 \
\cf2             <ns1:clientCustomerId>324-653-3697</ns1:clientCustomerId>\cf0 \
\cf2             <ns1:developerToken>REDACTED</ns1:developerToken>\cf0 \
\cf2             <ns1:userAgent>unknown (AwApi-Java, AdWords-Axis/4.2.0, Common-Java/4.2.0, Axis/1.4, Java/1.8.0_131, jars, ProductPartitionTree)</ns1:userAgent>\cf0 \
\cf2             <ns1:validateOnly>false</ns1:validateOnly>\cf0 \
\cf2             <ns1:partialFailure>false</ns1:partialFailure>\cf0 \
\cf2         </ns1:RequestHeader>\cf0 \
\cf2     </soapenv:Header>\cf0 \
\cf2     <soapenv:Body>\cf0 \
\cf2         <mutate xmlns="https://adwords.google.com/api/adwords/cm/v201809";>\cf0 \
\cf2             <operations>\cf0 \
\cf2                 <operator>ADD</operator>\cf0 \
\cf2                 <operand xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809"; xsi:type="ns2:BiddableAdGroupCriterion">\cf0 \
\cf2                     <ns2:adGroupId>69606209935</ns2:adGroupId>\cf0 \
\cf2                     <ns2:criterion xsi:type="ns2:ProductPartition">\cf0 \
\cf2                         <ns2:id>-1</ns2:id>\cf0 \
\cf2                         <ns2:partitionType>SUBDIVISION</ns2:partitionType>\cf0 \
\cf2                     </ns2:criterion>\cf0 \
\cf2                 </operand>\cf0 \
\cf2             </operations>\cf0 \
\cf2             <operations>\cf0 \
\cf2                 <operator>ADD</operator>\cf0 \
\cf2                 <operand xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201809"; xsi:type="ns3:BiddableAdGroupCriterion">\cf0 \
\cf2                     <ns3:adGroupId>69606209935</ns3:adGroupId>\cf0 \
\cf2                     <ns3:criterion xsi:type="ns3:ProductPartition">\cf0 \
\cf2                         <ns3:id>-2</ns3:id>\cf0 \
\cf2                         <ns3:partitionType>UNIT</ns3:partitionType>\cf0 \
\cf2                         <ns3:parentCriterionId>-1</ns3:parentCriterionId>\cf0 \
\cf2                         <ns3:caseValue xsi:type="ns3:ProductOfferId">\cf0 \
\cf2                             <ns3:value>ProductOfferId</ns3:value>\cf0 \
\cf2                         </ns3:caseValue>\cf0 \
\cf2                     </ns3:criterion>\cf0 \
\cf2                     <ns3:biddingStrategyConfiguration>\cf0 \
\cf2                         <ns3:bids xsi:type="ns3:CpcBid">\cf0 \
\cf2                             <ns3:bid>\cf0 \
\cf2                                 <ns3:microAmount>100000</ns3:microAmount>\cf0 \
\cf2                             </ns3:bid>\cf0 \
\cf2                             <ns3:cpcBidSource>CRITERION</ns3:cpcBidSource>\cf0 \
\cf2                         </ns3:bids>\cf0 \
\cf2                     </ns3:biddingStrategyConfiguration>\cf0 \
\cf2                     <ns3:urlCustomParameters>\cf0 \
\cf2                         <ns3:doReplace>true</ns3:doReplace>\cf0 \
\cf2                     </ns3:urlCustomParameters>\cf0 \
\cf2                 </operand>\cf0 \
\cf2             </operations>\cf0 \
\cf2             <operations>\cf0 \
\cf2                 <operator>ADD</operator>\cf0 \
\cf2                 <operand xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201809"; xsi:type="ns4:NegativeAdGroupCriterion">\cf0 \
\cf2                     <ns4:adGroupId>69606209935</ns4:adGroupId>\cf0 \
\cf2                     <ns4:criterion xsi:type="ns4:ProductPartition">\cf0 \
\cf2                         <ns4:id>-3</ns4:id>\cf0 \
\cf2                         <ns4:partitionType>UNIT</ns4:partitionType>\cf0 \
\cf2                         <ns4:parentCriterionId>-1</ns4:parentCriterionId>\cf0 \
\cf2                         <ns4:caseValue xsi:type="ns4:ProductOfferId"/>\cf0 \
\cf2                     </ns4:criterion>\cf0 \
\cf2                 </operand>\cf0 \
\cf2             </operations>\cf0 \
\cf2         </mutate>\cf0 \
\cf2     </soapenv:Body>\cf0 \
\cf2 </soapenv:Envelope>\cf0 \
\
\cf2 [24 Apr 2019 14:07:11,406-soapXmlLogger:DEBUG:main] SOAP response:\cf0 \
\cf2 <?xml version="1.0" encoding="UTF-8" standalone="no"?>\cf0 \
\cf2 <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>\cf0 \
\cf2     <soap:Header>\cf0 \
\cf2         <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809";>\cf0 \
\cf2             <requestId>0005874a92071a6802ab413a7f0fd408</requestId>\cf0 \
\cf2             <serviceName>AdGroupCriterionService</serviceName>\cf0 \
\cf2             <methodName>mutate</methodName>\cf0 \
\cf2             <operations>3</operations>\cf0 \
\cf2             <responseTime>417</responseTime>\cf0 \
\cf2         </ResponseHeader>\cf0 \
\cf2     </soap:Header>\cf0 \
\cf2     <soap:Body>\cf0 \
\cf2         <mutateResponse xmlns="https://adwords.google.com/api/adwords/cm/v201809";>\cf0 \
\cf2             <rval>\cf0 \
\cf2                 <ListReturnValue.Type>AdGroupCriterionReturnValue</ListReturnValue.Type>\cf0 \
\cf2                 <value xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="BiddableAdGroupCriterion">\cf0 \
\cf2                     <adGroupId>69606209935</adGroupId>\cf0 \
\cf2                     <criterion xsi:type="ProductPartition">\cf0 \
\cf2                         <id>293946777986</id>\cf0 \
\cf2                         <Criterion.Type>ProductPartition</Criterion.Type>\cf0 \
\cf2                         <partitionType>SUBDIVISION</partitionType>\cf0 \
\cf2                     </criterion>\cf0 \
\cf2                     <AdGroupCriterion.Type>BiddableAdGroupCriterion</AdGroupCriterion.Type>\cf0 \
\cf2                     <userStatus>PAUSED</userStatus>\cf0 \
\cf2                     <systemServingStatus>ELIGIBLE</systemServingStatus>\cf0 \
\cf2                     <approvalStatus>APPROVED</approvalStatus>\cf0 \
\cf2                     <biddingStrategyConfiguration>\cf0 \
\cf2                         <biddingStrategyType>MANUAL_CPC</biddingStrategyType>\cf0 \
\cf2                         <biddingStrategySource>CAMPAIGN</biddingStrategySource>\cf0 \
\cf2                         <biddingScheme xsi:type="ManualCpcBiddingScheme">\cf0 \
\cf2                             <BiddingScheme.Type>ManualCpcBiddingScheme</BiddingScheme.Type>\cf0 \
\cf2                             <enhancedCpcEnabled>true</enhancedCpcEnabled>\cf0 \
\cf2                         </biddingScheme>\cf0 \
\cf2                         <bids xsi:type="CpcBid">\cf0 \
\cf2                             <Bids.Type>CpcBid</Bids.Type>\cf0 \
\cf2                             <bid>\cf0 \
\cf2                                 <ComparableValue.Type>Money</ComparableValue.Type>\cf0 \
\cf2                                 <microAmount>10000</microAmount>\cf0 \
\cf2                             </bid>\cf0 \
\cf2                             <cpcBidSource>ADGROUP</cpcBidSource>\cf0 \
\cf2                         </bids>\cf0 \
\cf2                         <bids xsi:type="CpmBid">\cf0 \
\cf2                             <Bids.Type>CpmBid</Bids.Type>\cf0 \
\cf2                             <bid>\cf0 \
\cf2                                 <ComparableValue.Type>Money</ComparableValue.Type>\cf0 \
\cf2                                 <microAmount>10000</microAmount>\cf0 \
\cf2                             </bid>\cf0 \
\cf2                             <cpmBidSource>ADGROUP</cpmBidSource>\cf0 \
\cf2                         </bids>\cf0 \
\cf2                     </biddingStrategyConfiguration>\cf0 \
\cf2                 </value>\cf0 \
\cf2                 <value xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="BiddableAdGroupCriterion">\cf0 \
\cf2                     <adGroupId>69606209935</adGroupId>\cf0 \
\cf2                     <criterion xsi:type="ProductPartition">\cf0 \
\cf2                         <id>707575428848</id>\cf0 \
\cf2                         <Criterion.Type>ProductPartition</Criterion.Type>\cf0 \
\cf2                         <partitionType>UNIT</partitionType>\cf0 \
\cf2                         <parentCriterionId>293946777986</parentCriterionId>\cf0 \
\cf2                         <caseValue xsi:type="ProductOfferId">\cf0 \
\cf2                             <ProductDimension.Type>ProductOfferId</ProductDimension.Type>\cf0 \
\cf2                             <value>productofferid</value>\cf0 \
\cf2                         </caseValue>\cf0 \
\cf2                     </criterion>\cf0 \
\cf2                     <AdGroupCriterion.Type>BiddableAdGroupCriterion</AdGroupCriterion.Type>\cf0 \
\cf2                     <userStatus>ENABLED</userStatus>\cf0 \
\cf2                     <systemServingStatus>ELIGIBLE</systemServingStatus>\cf0 \
\cf2                     <approvalStatus>APPROVED</approvalStatus>\cf0 \
\cf2                     <biddingStrategyConfiguration>\cf0 \
\cf2                         <biddingStrategyType>MANUAL_CPC</biddingStrategyType>\cf0 \
\cf2                         <biddingStrategySource>CAMPAIGN</biddingStrategySource>\cf0 \
\cf2                         <biddingScheme xsi:type="ManualCpcBiddingScheme">\cf0 \
\cf2                             <BiddingScheme.Type>ManualCpcBiddingScheme</BiddingScheme.Type>\cf0 \
\cf2                             <enhancedCpcEnabled>true</enhancedCpcEnabled>\cf0 \
\cf2                         </biddingScheme>\cf0 \
\cf2                         <bids xsi:type="CpcBid">\cf0 \
\cf2                             <Bids.Type>CpcBid</Bids.Type>\cf0 \
\cf2                             <bid>\cf0 \
\cf2                                 <ComparableValue.Type>Money</ComparableValue.Type>\cf0 \
\cf2                                 <microAmount>100000</microAmount>\cf0 \
\cf2                             </bid>\cf0 \
\cf2                             <cpcBidSource>CRITERION</cpcBidSource>\cf0 \
\cf2                         </bids>\cf0 \
\cf2                         <bids xsi:type="CpmBid">\cf0 \
\cf2                             <Bids.Type>CpmBid</Bids.Type>\cf0 \
\cf2                             <bid>\cf0 \
\cf2                                 <ComparableValue.Type>Money</ComparableValue.Type>\cf0 \
\cf2                                 <microAmount>10000</microAmount>\cf0 \
\cf2                             </bid>\cf0 \
\cf2                             <cpmBidSource>ADGROUP</cpmBidSource>\cf0 \
\cf2                         </bids>\cf0 \
\cf2                     </biddingStrategyConfiguration>\cf0 \
\cf2                 </value>\cf0 \
\cf2                 <value xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="NegativeAdGroupCriterion">\cf0 \
\cf2                     <adGroupId>69606209935</adGroupId>\cf0 \
\cf2                     <criterion xsi:type="ProductPartition">\cf0 \
\cf2                         <id>294682000766</id>\cf0 \
\cf2                         <Criterion.Type>ProductPartition</Criterion.Type>\cf0 \
\cf2                         <partitionType>UNIT</partitionType>\cf0 \
\cf2                         <parentCriterionId>293946777986</parentCriterionId>\cf0 \
\cf2                         <caseValue xsi:type="ProductOfferId">\cf0 \
\cf2                             <ProductDimension.Type>ProductOfferId</ProductDimension.Type>\cf0 \
\cf2                         </caseValue>\cf0 \
\cf2                     </criterion>\cf0 \
\cf2                     <AdGroupCriterion.Type>NegativeAdGroupCriterion</AdGroupCriterion.Type>\cf0 \
\cf2                 </value>\cf0 \
\cf2             </rval>\cf0 \
\cf2         </mutateResponse>\cf0 \
\cf2     </soap:Body>\cf0 \
\cf2 </soap:Envelope>}
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