Hey guys, we are currently facing an issue regarding Trial Service. Let me
add some context. Our application depends on campaign cloning and audience
segmentation.
We achieve this by using drafts, trials and trial graduation. For most of
our customers we haven't had any problems regarding this method, but right
now for one of our customers we have an issue.
When we try to create a trial for campaign 338223296 under account
4199085174 we get the error InternalApiError.UNEXPECTED_INTERNAL_API_ERROR.
We tried going deeper but still couldn't retrieve the reason why we get
this error.
Initially we thought code without exception catching could give us more
info but still nothing. After doing this test we tried creating a draft
directly under your UI and got the same error: An unexpected error
occurred, please try again later.
We got a warning regarding ad delivery options, so we changed it from
accelerated to normal and ran this set of tests again but still without
success ;( We also thought running procedure synchronously could give us
more details. Created a script and ran it, but still got the same error:
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR.
This is a very important customer for us, can you please help us check what
might be the problem? We tried everything on our side to identify possible
errors but found nothing ;( We are currently using API version 201809.
Here's how we make the request:
$trial = new Trial();
$trial->setDraftId($draftId);
$trial->setBaseCampaignId($campaign['id']);
$trial->setName($finalCampaignName . ' - ' . uniqid());
$trial->setTrafficSplitPercent(50);
if ($campaign['advertisingChannelType'] != AdvertisingChannelType: ISPLAY) {
$trial->setTrafficSplitType(CampaignTrialTrafficSplitType::COOKIE);
}
$trial->setStartDate($startDate);
$trial->setEndDate($endDate);
$operations = [];
$operation = new TrialOperation();
$operation->setOperand($trial);
$operation->setOperator(Operator::ADD);
$operations[] = $operation;
/** @var TrialReturnValue $result */
$result = $trialService->mutate($operations);
And here's our SOAP request:
AdWords.DEBUG: POST /api/adwords/cm/v201809/TrialService?wsdl HTTP/1.1
Host: adwords.google.com Connection: close User-Agent: PHP-SOAP/7.3.3
Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 1075
Authorization: REDACTED <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="
http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="
https://adwords.google.com/api/adwords/cm/v201809"[SOAP-ENV:Header|SOAP-ENV:Header][ns1:RequestHeader|ns1:RequestHeader][ns1:clientCustomerId|ns1:clientCustomerId]4199085174</ns1:clientCustomerId>[ns1:developerToken|ns1:developerToken]REDACTED</ns1:developerToken>[ns1:userAgent|ns1:userAgent]unknown>
(AwApi-PHP, googleads-php-lib/41.0.0,
PHP/7.3.3)</ns1:userAgent>[ns1:validateOnly|ns1:validateOnly]false</ns1:validateOnly>[ns1
artialFailure|ns1 artialFailure]true</ns1
artialFailure></ns1:RequestHeader></SOAP-ENV:Header>[SOAP-ENV:Body|SOAP-ENV:Body][ns1:get|ns1:get][ns1:selector|ns1:selector][ns1:fields|ns1:fields]Id</ns1:fields>[ns1:fields|ns1:fields]BaseCampaignId</ns1:fields>[ns1:fields|ns1:fields]DraftId</ns1:fields>[ns1:fields|ns1:fields]Name</ns1:fields>[ns1:fields|ns1:fields]StartDate</ns1:fields>[ns1:fields|ns1:fields]EndDate</ns1:fields>[ns1:fields|ns1:fields]TrafficSplitPercent</ns1:fields>[ns1:fields|ns1:fields]Status</ns1:fields>[ns1:fields|ns1:fields]TrialCampaignId</ns1:fields>[ns1
redicates|ns1
redicates][ns1:field|ns1:field]Id</ns1:field>[ns1:operator|ns1:operator]IN</ns1:operator>[ns1:values|ns1:values]15504557</ns1:values></ns1
redicates></ns1:selector></ns1:get></SOAP-ENV:Body></SOAP-ENV:Envelope>
HTTP/1.1 200 OK Content-Type: text/xml; charset=UTF-8 Date: Fri, 13 Sep
2019 19:46:32 GMT Expires: Fri, 13 Sep 2019 19:46:32 GMT Cache-Control:
private, max-age=0 X-Content-Type-Options: nosniff X-Frame-Options:
SAMEORIGIN X-XSS-Protection: 1; mode=block Server: GSE Alt-Svc:
quic=":443"; ma=2592000; v="46,43,39" Accept-Ranges: none Vary:
Accept-Encoding Connection: close <soap:Envelope xmlns:soap="
http://schemas.xmlsoap.org/soap/envelope/"[soap:Header|soap:Header]<ResponseHeader>
xmlns="https://adwords.google.com/api/adwords/cm/v201809";<requestId>0005927482ce255d0a010f0d8f0ae1fa</requestId><serviceName>TrialService</serviceName><methodName>get</methodName><operations>1</operations><responseTime>293</responseTime></ResponseHeader></soap:Header>[soap:Body|soap:Body]<getResponse>
xmlns="https://adwords.google.com/api/adwords/cm/v201809";<rval><totalNumEntries>1</totalNumEntries><Page.Type>TrialPage</Page.Type><entries><id>15504557</id><baseCampaignId>338223296</baseCampaignId><draftId>2533274790395904</draftId><name>Adext>
AI [4184-6913-Original] -
5d7814c72bad6</name><startDate>20190910</startDate><endDate>20190910</endDate><trafficSplitPercent>50</trafficSplitPercent><status>ARCHIVED</status><trialCampaignId>6495632531</trialCampaignId></entries></rval></getResponse></soap:Body></soap:Envelope>
The error we get is:
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]"
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