Hello there,
So, we upgraded to v6 (google-ads 8.0.0, python lib) and, unfortunately,
the problem is still here
customer id: 3084105835
Method:
/google.ads.googleads.v6.services.CustomerExtensionSettingService/MutateCustomerExtensionSettings
Host: googleads.googleapis.com:443
Headers: {
"developer-token": "REDACTED",
"login-customer-id": "8735817521",
"x-goog-api-client": "gl-python/3.8.1 grpc/1.33.2 gax/1.17.0 gapic/8.0.0",
"x-goog-request-params": "customer_id=3084105835"
}
Request: customer_id: "3084105835"
operations {
create {
resource_name: "customers/3084105835/customerExtensionSettings/PRICE"
extension_type: PRICE
device: DESKTOP
extension_feed_items:
"customers/3084105835/extensionFeedItems/147452393590"
}
}
Response
-------
Headers: {
"request-id": "dSeR-DyWK20kH_MGQ92DSg"
}
Fault: {
"created": "@1605542367.791811499",
"description": "Error received from peer ipv4:209.85.233.95:443",
"file": "src/core/lib/surface/call.cc",
"file_line": 1062,
"grpc_message": "Internal error encountered.",
"grpc_status": 13
}
[2020-11-16 15:59:27,811 - WARNING] Request made: ClientCustomerId:
3084105835, Host: googleads.googleapis.com:443, Method:
/google.ads.googleads.v6.services.CustomerExtensionSettingService/MutateCustomerExtensionSettings,
RequestId: dSeR-DyWK20kH_MGQ92DSg, IsFault: True, FaultMessage: Internal
error encountered.
On Friday, November 13, 2020 at 10:26:33 AM UTC+3 adsapiforumadvisor wrote:
> Hi Nadezhda,
>
> Thanks for posting your concern.
>
> The Internal error
> <https://developers.google.com/google-ads/api/docs/best-practices/common-errors#nternal_error>
> occurs
> when something unexpected happened while processing the request or due to a
> bug. However, retrying the API request will fix this error. Also, since you
> are using v4
> <https://developers.google.com/google-ads/api/docs/release-notes#v4>,
> which already deprecated based on Deprecation Schedule guide
> <https://developers.google.com/google-ads/api/docs/sunset-dates>, then I
> would suggest migrating to v6
> <https://developers.google.com/google-ads/api/docs/release-notes#v6>. You
> may follow this guide
> <https://developers.google.com/google-ads/api/docs/version-migration> to
> migrate to the latest API version.
>
> If the issue persists, could you provide the customer ID and the complete
> request and response logs, including the request ID, that was generated on
> your end so our team can investigate?
>
> You may refer to the links provided below to enable the logging of your
> client library:
> Java -
> https://developers.google.com/google-ads/api/docs/client-libs/java/logging
> .NET -
> https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
> PHP -
> https://developers.google.com/google-ads/api/docs/client-libs/php/logging
>
> Python -
> https://developers.google.com/google-ads/api/docs/client-libs/python/logging
> Ruby -
> https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
> Perl -
> https://developers.google.com/google-ads/api/docs/client-libs/perl/logging
>
> Regards,
> [image: Google Logo]
> Ernie John Blanca Tacata
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q27tIKC:ref
>
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