Hello NaNa,

Thank you for reaching out to us.

So our team can better check on the issue, can you share to us the details 
below?

If using the AdWords API

complete SOAP logs (request and response with requestId)

If using the Google Ads API

complete logs (request and response with request-id)


As an aside, I've checked on the MCC account (633-583-5395) provided and I can 
see that this account still has the Basic Access level.

Regards,

Mark Kevin Albios
Google Ads API Team
ref:_00D1U1174p._5004Q2Mivm9:ref

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