We keep on getting UNEXPECTED_INTERNAL_API_ERROR when calling getCustomers() when using a specific client's token. All other API calls using this token are coming through fine and the getCustomers() call is coming through fine using all of our other clients' tokens.
This error keeps on occurring over the past 24 hours. We also asked the client to re-authorize access, which generated a new token, but the error persists. There are plenty of requests, but one example is request ID 0005d8b20c07869f091d40971e015762. The request body is as follows: [Feb 23 2022 16:35:01.000000 - ERROR] POST /api/adwords/mcm/v201809/CustomerService HTTP/1.1 Host: adwords.google.com Connection: Keep-Alive User-Agent: PHP-SOAP/7.2.34, gzip Accept-Encoding: gzip, deflate Content-Encoding: gzip Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 312 Authorization: Bearer [refreshtoken] <?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809"> <SOAP-ENV:Header> <ns1:RequestHeader> <ns2:developerToken>[devtoken]</ns2:developerToken> <ns2:userAgent>Outleads (AwApi-PHP/8.3.0, Common-PHP/8.3.0, PHP/7.2.34)</ns2:userAgent> </ns1:RequestHeader> </SOAP-ENV:Header> <SOAP-ENV:Body> <ns1:getCustomers/> </SOAP-ENV:Body> </SOAP-ENV:Envelope> The response is as follows: HTTP/1.1 500 Internal Server Error Content-Type: text/xml; charset=UTF-8 Content-Encoding: gzip Date: Wed, 23 Feb 2022 16:35:01 GMT Expires: Wed, 23 Feb 2022 16:35:01 GMT Cache-Control: private, max-age=0 X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN Content-Security-Policy: frame-ancestors 'self' X-XSS-Protection: 1; mode=block Server: GSE Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43" Transfer-Encoding: chunked <?xml version="1.0"?> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Header> <ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xmlns="https://adwords.google.com/api/adwords/mcm/v201809"> <ns2:requestId>0005d8b20c07869f091d40971e015762</ns2:requestId> <ns2:serviceName>CustomerService</ns2:serviceName> <ns2:methodName>getCustomers</ns2:methodName> <ns2:operations>1</ns2:operations> <ns2:responseTime>342</ns2:responseTime> </ResponseHeader> </soap:Header> <soap:Body> <soap:Fault> <faultcode>soap:Server</faultcode> <faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]</faultstring> <detail> <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809"> <ns2:message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]</ns2:message> <ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type> <ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:InternalApiError"> <ns2:fieldPath/> <ns2:trigger/> <ns2:errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</ns2:errorString> <ns2:ApiError.Type>InternalApiError</ns2:ApiError.Type> <ns2:reason>UNEXPECTED_INTERNAL_API_ERROR</ns2:reason> </ns2:errors> </ApiExceptionFault> </detail> </soap:Fault> </soap:Body> </soap:Envelope> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/edf2f3ed-d81d-43db-a253-f84eb72252bcn%40googlegroups.com.