Hi there,

The support is not really helpful. You are telling me to contact the 
Product Team. This is the reply by the product team:

*Unfortunately, since this is an API issue, we're not able to help out with 
that. API issues are out of scope for the Google Ads customer support.*

You are passing the buck among yourselves and no one is taking 
responsibility for the incident.

Can someone please help me?

On Tuesday, March 1, 2022 at 10:42:22 AM UTC+1 adsapi wrote:

> Hi Alex,
>
> Thank you for the reply.
>
> I would also suggest to reach out to the product team via this link 
> <https://support.google.com/google-ads/gethelp> as they are more equipped 
> to explain the behavior of the ads and clarify why your ads showed in the 
> dart search that led to this issue. As much as we want to provide support 
> here, our product knowledge is limited only, specifically to the behavior 
> when the said checkboxes are marked/unmarked, and so we wouldn't be able to 
> provide the information that your are looking for.
>
> Regards,
> [image: Google Logo] 
> Ernie John 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyI7w:ref
>

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  • ER... Hustle OU
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