StoreSalesOffline | offlineDataUploadService fails with UNEXPECTED_INTERNAL_API_ERROR

Fri, 18 Mar 2022 13:22:41 -0700 

Hello Google Ads Team, 

We are getting UNEXPECTED_INTERNAL_API_ERROR with one of our customers as 
of March 13th when we make a call to offlineDataUploadService.mutate. As 
suggested by the documentation, retrying doesn't help. The same code is 
working fine for the rest of our customers. You can find the stack trace 
below. Please let me know if you need further information. 

Thanks, 

Java library versions

"com.google.api-ads", "ads-lib", "4.2.0" 
"com.google.api-ads", "adwords-axis", "4.2.0"

{code}

// Upload offline data on the server and print some information.

OfflineDataUploadReturnValue returnValue =

offlineDataUploadService.mutate(operations.toArray(new 
OfflineDataUploadOperation[0]));
{code}




2022-03-15 22:39:51,218 INFO [Thread-20] 
com.google.api.ads.adwords.lib.client.A dWordsServiceClient.soapXmlLogger: 
SOAP response: <?xml version="1.0" encoding="UTF-8" 
standalone="no& quot;?> <soap:Envelope xmlns:soap="
http://schemas.xmlsoap.org/soap/envelope/&quo t;> <soap:Header> 
<ns2:ResponseHeader xmlns="https://adwords.google.com/api/adword 
s/cm/v201809" 
xmlns:ns2="https://adwords.google.com/api/adwords/rm/v20 1809"> 
<requestId>0005da497652aa720a81c9045d07da2a</requestId> 
<serviceName>OfflineDataUploadService</serviceName> 
<methodName>mutate</methodName> 
<operations>2000</operations> 
<responseTime>8701</responseTime> </ns2:ResponseHeader> 
</soap:Header> <soap:Body> <soap:Fault> 
<faultcode>soap:Server</faultcode> 
<faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.<init>( 
InternalApiErro]</faultstring> <detail> 
<ns2:ApiExceptionFault xmlns="https://adwords.google.com 
/api/adwords/cm/v201809" 
xmlns:ns2="https://adwords.google.com/api/adw ords/rm/v201809"> 
<message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERR OR @ 
com.google.ads.api.services.common.error.InternalApiError.<init& 
gt;(InternalApiErro]</message> 
<ApplicationException.Type>ApiException</Applicatio 
nException.Type> <errors xmlns:xsi="
http://www.w3.org/2001/XMLSchema- instance" 
xsi:type="InternalApiError"> <fieldPath/> 
<trigger/> <errorString>InternalApiError.UNEXPECTED_INTERNAL_ 
API_ERROR</errorString> 
<ApiError.Type>InternalApiError</ApiError.Type& gt; 
<reason>UNEXPECTED_INTERNAL_API_ERROR</reason&g t; </errors> 
</ns2:ApiExceptionFault> </detail> </soap:Fault> 
</soap:Body> </soap:Envelope> 2022-03-15 22:39:51,220 ERROR 
[Thread-20] com.agilone.aif.impl.GoogleAdsOfflineO utputConnector: Request 
failed due to ApiException. Underlying ApiErrors: Error 0: 
InternalApiError{apiErrorType=InternalApiError, 
errorString=InternalApiError. UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=} AxisFault faultCode: {
http://schemas.xmlsoap.org/soap/envelope/}Server faultSubcode: faultString: 
[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.a 
pi.services.common.error.InternalApiError.<init>(InternalApiErro] 
faultActor: faultNode: faultDetail: {
https://adwords.google.com/api/adwords/rm/v201809}ApiExceptionFault:&lt 
;message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
@ com.google.ads.api 
.services.common.error.InternalApiError.<init>(InternalApiErro]&lt
 
;/message><ApplicationException.Type>ApiException</ApplicationExcept
 
ion.Type><errors xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance " 
xsi:type="InternalApiError"><fieldPath/><trigger/&g 
t;<errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorStr
 
ing><ApiError.Type>InternalApiError</ApiError.Type><reason>
 
UNEXPECTED_INTERNAL_API_ERROR</reason></errors> 
ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{api ErrorType=InternalApiError, 
errorString=InternalApiError.UNEXPECTED_INTERNAL_API _ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at 
sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at 
sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct 
orAccessorImpl.java:62) at 
sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC 
onstructorAccessorImpl.java:45) at 
java.lang.reflect.Constructor.newInstance(Constructor.java:423) at 
java.lang.Class.newInstance(Class.java:442) at 
org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeseri 
alizer.java:104) at 
org.apache.axis.encoding.ser.BeanDeserializer.<init>(BeanDeseri 
alizer.java:90) at 
com.google.api.ads.adwords.axis.v201809.cm.ApiException.getDeserializ 
er(ApiException.java:165) at 
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at 
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl. 
java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces 
sorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at 
org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(B 
aseDeserializerFactory.java:154) at 
org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerA 
s(BaseDeserializerFactory.java:84) at 
org.apache.axis.encoding.DeserializationContext.getDeserializer(Deser 
ializationContext.java:464) at 
org.apache.axis.encoding.DeserializationContext.getDeserializerForTyp 
e(DeserializationContext.java:547) at 
org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(SOAPFaul 
tDetailsBuilder.java:157) at 
org.apache.axis.encoding.DeserializationContext.startElement(Deserial 
izationContext.java:1035) at 
org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Sour ce) 
at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unkn 
own Source) at 
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContent 
Dispatcher.dispatch(Unknown Source) at 
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Un known 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown 
Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at 
org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at 
org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Sour ce) 
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) at 
org.apache.axis.encoding.DeserializationContext.parse(Deserialization 
Context.java:227) at 
org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696) at 
org.apache.axis.Message.getSOAPEnvelope(Message.java:435) at 
org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnders 
tandChecker.java:62) at 
org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) at 
org.apache.axis.client.Call.invokeEngine(Call.java:2784) at 
org.apache.axis.client.Call.invoke(Call.java:2767) at 
org.apache.axis.client.Call.invoke(Call.java:2443) at 
org.apache.axis.client.Call.invoke(Call.java:2366) at 
org.apache.axis.client.Call.invoke(Call.java:1812) at 
com.google.api.ads.adwords.axis.v201809.rm.OfflineDataUploadServiceSo 
apBindingStub.mutate(OfflineDataUploadServiceSoapBindingStub.java:903) at 
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at 
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl. 
java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces 
sorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at 
com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClien 
tHandler.java:100) at 
com.google.api.ads.common.lib.soap.axis.AxisHandler.invokeSoapCall(Ax 
isHandler.java:234) at 
com.google.api.ads.common.lib.soap.SoapServiceClient.callSoapClient(S 
oapServiceClient.java:63) at 
com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServi 
ceClient.java:93) at com.sun.proxy.$Proxy39.mutate(Unknown Source) at 

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  • St... Ergin Demirel
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