Hi Peter,
thanks for reaching out. I've worded this issue terribly, apologies. Let me
try and rephrase: There are label IDs which are being reported as applied
to a specific client by querying the `*customer_client*` resource, let's
take for example customer 929-857-9278.
SELECT
customer_client.applied_labels, customer_client.id
FROM customer_client
WHERE customer_client.id = 9298579278
This query returns five labels:
customer_client {
resource_name: "customers/5811963229/customerClients/9298579278"
id: 9298579278
applied_labels: "customers/5811963229/labels/2504066243"
applied_labels: "customers/5811963229/labels/2504104868"
applied_labels: "customers/5811963229/labels/2504105044"
applied_labels: "customers/5811963229/labels/2504105333"
applied_labels: "customers/5811963229/labels/21583384862"
}
However, some of these labels don't seem to exist in the `*customer_label*`
resource when querying:
SELECT customer.id, customer_label.label
FROM customer_label
WHERE
customer_label.label IN (
'customers/5811963229/labels/2504105044',
'customers/5811963229/labels/2504066243',
'customers/5811963229/labels/2504104868',
'customers/5811963229/labels/2504105333',
'customers/5811963229/labels/21583384862'
)
AND customer.id = 9298579278
This request only returns two labels:
customer {
resource_name: "customers/9298579278"
id: 9298579278
}
customer_label {
resource_name: "customers/9298579278/customerLabels/2504066243"
label: "customers/5811963229/labels/2504066243"
}
customer {
resource_name: "customers/9298579278"
id: 9298579278
}
customer_label {
resource_name: "customers/9298579278/customerLabels/21583384862"
label: "customers/5811963229/labels/21583384862"
}
Same behavior when using the *`label`* resource:
SELECT label.id, label.status FROM label
WHERE
label.id IN (
2504105044,
2504066243,
2504104868,
2504105333,
21583384862
)
Only two labels returned, too:
label {
resource_name: "customers/5811963229/labels/2504066243"
status: ENABLED
id: 2504066243
}
label {
resource_name: "customers/5811963229/labels/21583384862"
status: ENABLED
id: 21583384862
}
I hope this makes the issue more understandable. I will be sending over
request and response logs shortly.
Thanks again & best,
Dorian
On Thursday, 21 April 2022 at 10:44:02 UTC+2 adsapi wrote:
> Hi Dorian,
>
> Thank you for reaching out.
>
> Regarding your follow up post, could you confirm whether what you meant is
> :
>
> *"As an addendum, I've checked a sample of accounts using
> `customer_client`, and the additional labels also don't show up in that
> resource. It seems to really only be `customer_label` that returns those
> label IDs."*
>
> If yes, then as per the documentation of the customer_label
> <https://developers.google.com/google-ads/api/fields/v10/customer_label?hl=en>
>
> resource, it states that "*Represents a relationship between a customer
> and a label. This customer may not have access to all the labels attached
> to it. Additional CustomerLabels may be returned by increasing permissions
> with login-customer-id.*".
>
> The label
> <https://developers.google.com/google-ads/api/fields/v10/label?hl=en>
> resource, on the other hand, should only return labels associated or
> created within the account or customer_id specified in the request. The
> customer_client
> <https://developers.google.com/google-ads/api/fields/v10/customer_client?hl=en>
>
> should then return "*the resource names of the labels owned by the
> requesting customer that are applied to the client customer.*".
>
> That said, so that our team can help identify as to where the additional
> labels (those from customer_label) are coming from, could you share the
> complete request
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
>
> and response
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
>
> logs of your customer_label resource request, and specify a sample of these
> labels that are not found anywhere else?
>
> You may then send the requested information via the *Reply privately to
> author* option. If this option is not available, you may send the details
> directly to our googleadsa...@google.com alias instead.
>
> Best regards,
>
> [image: Google Logo]
> Peter Laurence
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2a4sbV:ref
>
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