Hi,
the situation is becoming more and more difficult to manage.
Do you have any news on this problem?
Regards,
Matteo
On Tuesday, 10 May 2022 at 16:00:25 UTC+2 ska...@armis.tech wrote:
> is there any updates on this?
>
> Le lundi 9 mai 2022 à 10:59:39 UTC+2, jaume....@channable.com a écrit :
>
>> Hi Google,
>>
>> Expanding a bit more on this issue, we actually have some customers that
>> are "stuck" with 100 running BatchJobs (affecting different campaigns).
>> This means that we can't do anything for them anymore unless we use the
>> API directly, which, as mentioned by our google partner, is not a good
>> option with our use cases.
>>
>> Hope this can be resolved soon.
>>
>> Jaume
>>
>>
>> On Monday, May 9, 2022 at 8:29:39 AM UTC+2 Ciel Eijssen wrote:
>>
>>> Hi,
>>>
>>> Over the weekend the problem has only gotten worse and we now have over
>>> 2000 batch jobs stuck in the RUNNING state since at least yesterday
>>> morning, May 8th.
>>>
>>> I already supplied you a list of the affected batch job ids and customer
>>> ids from before the weekend, but I can give you an updated list if needed.
>>>
>>> Appreciate your time.
>>>
>>> Best,
>>> Ciel
>>>
>>> On Sunday, May 8, 2022 at 9:04:20 PM UTC+2 Christian wrote:
>>>
>>>> Hi,
>>>>
>>>> We are facing the same issue since May 5. Today (May 8), we see batch
>>>> jobs in state RUNNING since May 6:
>>>>
>>>> SELECT batch_job.id, batch_job.status,
>>>> batch_job.metadata.creation_date_time,
>>>> batch_job.metadata.estimated_completion_ratio FROM batch_job WHERE
>>>> batch_job.status != DONE ORDER BY batch_job.metadata.creation_date_time
>>>> LIMIT 4
>>>>
>>>> batch_job {
>>>> resource_name: "customers/50.....307/batchJobs/9016872863
>>>> <(901)%20687-2863>"
>>>> metadata {
>>>> creation_date_time: "2022-05-06 06:23:50"
>>>> estimated_completion_ratio: 0.0
>>>> }
>>>> status: RUNNING
>>>> id: 9016872863 <(901)%20687-2863>
>>>> }
>>>>
>>>> batch_job {
>>>> resource_name: "customers/50.....307/batchJobs/9016708636
>>>> <(901)%20670-8636>"
>>>> metadata {
>>>> creation_date_time: "2022-05-06 06:23:51"
>>>> estimated_completion_ratio: 0.0
>>>> }
>>>> status: RUNNING
>>>> id: 9016708636 <(901)%20670-8636>
>>>> }
>>>>
>>>> batch_job {
>>>> resource_name: "customers/50.....307/batchJobs/9020761205"
>>>> metadata {
>>>> creation_date_time: "2022-05-06 12:33:30"
>>>> estimated_completion_ratio: 0.0
>>>> }
>>>> status: RUNNING
>>>> id: 9020761205
>>>> }
>>>>
>>>> batch_job {
>>>> resource_name: "customers/50.....307/batchJobs/9030551684"
>>>> metadata {
>>>> creation_date_time: "2022-05-07 12:14:41"
>>>> estimated_completion_ratio: 0.0
>>>> }
>>>> status: RUNNING
>>>> id: 9030551684
>>>> }
>>>>
>>>> Is the job Id sufficient to investigate this on your side or should I
>>>> send the customer ID in private as well?
>>>>
>>>> Thanks for your support.
>>>>
>>>> Best,
>>>> Christian
>>>> On Friday, May 6, 2022 at 4:29:50 PM UTC+2 jaume....@channable.com
>>>> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> We've replied with some logs as well.
>>>>> Also, we are over 2000 BatchJobs for different customers that are in
>>>>> this state right now...
>>>>>
>>>>> We have seen that one of the affected BatchJobs (with 7 CREATE
>>>>> AdGroupAd operations!) finished after 48 hours.
>>>>> So it seems to be that it's just very slowly being processed, but
>>>>> waiting for 48hours doesn't seem like a good approach.
>>>>>
>>>>> Hope to hear from you,
>>>>> Thanks.
>>>>>
>>>>> On Friday, May 6, 2022 at 2:50:35 PM UTC+2 ska...@armis.tech wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I sent the request/response privately, I'm not sure if it was well
>>>>>> received?
>>>>>>
>>>>>> do you have an update on this issue as it's blocking our business
>>>>>> operations!
>>>>>>
>>>>>> Le jeudi 5 mai 2022 à 17:28:01 UTC+2, adsapi a écrit :
>>>>>>
>>>>>>> Hello Everyone,
>>>>>>>
>>>>>>> Thanks for reaching out to the Google Ads API Forum.
>>>>>>>
>>>>>>> I can see that you are all having issues with BatchJobs requests.
>>>>>>> However, could you please provide us with the complete *request*
>>>>>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request>
>>>>>>>
>>>>>>> and *response*
>>>>>>> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response>
>>>>>>>
>>>>>>> logs with the *request-id*
>>>>>>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id>
>>>>>>>
>>>>>>> generated for the BatchJobs requests where we can see said observed
>>>>>>> behavior via the *Reply privately to author* option, so I can
>>>>>>> report this to my rest of the team?
>>>>>>>
>>>>>>> For the client library, logging can be enabled by navigating to the
>>>>>>> Client libraries > Your client library (ex Java) > Logging
>>>>>>> documentation,
>>>>>>> which you can access from this link
>>>>>>> <https://developers.google.com/google-ads/api/docs/client-libs>.
>>>>>>>
>>>>>>> Regards,
>>>>>>> [image: Google Logo]
>>>>>>> Yasar
>>>>>>> Google Ads API Team
>>>>>>>
>>>>>>>
>>>>>>> ref:_00D1U1174p._5004Q2aQjmG:ref
>>>>>>>
>>>>>>
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