Just out of curiosity is the customer using WiFi on her surface laptop on the 
front porch while watching the kids play outside?

RSH


> On Jul 9, 2018, at 8:00 PM, Jason McKemie <j.mcke...@veloxinetbroadband.com> 
> wrote:
> 
> I have a new customer that has just moved to my coverage area. I'm seeing no 
> issues with her connection and speed tests come out exactly the way they 
> should. She has been complaining about the Zoom Video Conferencing service 
> she uses for pampered chef not working correctly and saying something to the 
> effect of "connection unstable". I can find no issues at all. Does anyone 
> know anything about this? Ideas on what to check?
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