One of the selling points for Ubiquiti investors is low tech support
costs due to support being primarily through the forum and therefore
aided by the community.
I don't think there's a public number for support. I think the forum is
where you're supposed to go.
On 11/12/2018 4:33 PM, Colin Stanners wrote:
Is there a phone number for Ubiquiti support? Can't find on website.
We're about to go live on a GPON fiber deployment where we were
looking to use their OLTs, but every OLT that we have tried (3 brand
new units) has the same problem in production that wasn't seen in
testing - the data port disconnects after 10minutes and 15seconds,
requires OLT reboot. This is on the newest firmware.
Their e-mail tech support asks a question and then takes hours to
reply - it's been days without much progress. I am not asking for
super-fast support, but we'd like someone who can look at our case
more than twice a day.
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