Another post for needing basic tests. Can you ping the billing server? No DNS, can the rest of the world reach your DNS parent? What's the hostname? Is this v4 or v6 or dual?
I have Spectrum (Charter) at home and I can take a look. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 22, 2019 at 8:07 PM Ken Hohhof <af...@kwisp.com> wrote: > If customers can't even do an nslookup on your server hostname, it sounds > like a DNS problem, as opposed to blocking the server IP. > > Of course if all the nameservers for your domain are on your IP block, > then it could be they are blocking all your IPs. > > What specific response do you get from nslookup or dig? What happens if > the customer temporarily sets their DNS server to something like 8.8.8.8 > instead of Charter's resolvers? Does nslookup now work but still can't > ping the server? > > Is it possible you are on a VPN server blacklist that Charter subscribes > to? Although that would usually cause a different set of problems, like > customer unable to access a service like Hulu, which doesn't want people > watching via a suspected VPN service from a region where the content is not > supposed to be available. > > > -----Original Message----- > From: AF <af-boun...@af.afmug.com> On Behalf Of Seth Mattinen > Sent: Wednesday, May 22, 2019 6:29 PM > To: af@af.afmug.com > Subject: Re: [AFMUG] Charter blocking our billing Server > > On 5/22/19 4:25 PM, Dennis Burgess via AF wrote: > > Call them. Their NOC should be able to help. Note that on Fiber > > services I don’t think the block much. What IP… ?? I can do some > > checking here? > > > They've become really stupid since they started calling themselves > "spectrum". I had a multi day hard outage and NOC wouldn't ack it until the > third day. So glad I kicked them to the curb after we got our Hurricane POP. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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