[AFMUG] OT: Voip Innovations Support

[Nate Burke]

Has anyone noticed a change with VI Support since Sangoma took over?  
Without any data to back it up, it fees like I'm sitting on hold longer 
before someone picks up.  They can still always solve my problem when I 
get through to someone, But they all sound like they're sitting in the 
middle of a coffee shop, or in a train station, there is so much 
background noise, people yelling, music playing, etc.  I'm on right now 
and it sounds like she's on an airplane, like there is rushing wind 
behind her.

I still have no complaints about the quality of the service, it just 
seems like something with Live support has changed.

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