With my Non-phone background, I think that it sends the time as part of
the CID string. So a customer may manually set the time on a phone, and
then when the first call comes in, it resets the time. I usually track
time issues down to an incorrect time setting in the ATA.
On 11/6/2020 8:44 AM, Adam Moffett wrote:
I think they do send the time on POTS lines. ADSI maybe?
Are the time and timezone both correct on the ONT?
On 11/6/2020 8:32 AM, Mike Hammett wrote:
I thought we had talked about this recently (and I thought it was
Nate), but I can't find the conversation to figure out what's going on.
We recently have moved a couple customers off of Frontier to dialtone
derived from our ONTs that are having problems. The only problem is
that the time displayed on their phone is now no longer correct. They
set the time and it stays for a bit, but then resets to something not
correct. I guess when they were on Frontier, it worked correctly all
of the time.
Would Frontier have had some kind of service setup on their POTS
lines that provided time? I've never heard of such a thing.
I would think it was just a failing phone system, but to have
multiple customers converted in a month all have the same problem?
Seems fishy.
I'm assuming it's some kind of key system, but I don't know what as I
haven't seen it.
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