Install a new capped one On Fri, Dec 4, 2020, 2:57 PM Ken Hohhof <af...@kwisp.com> wrote:
> I regularly run into customers who want a new SM because we installed it > several years ago and they assume there are newer, faster ones now and they > should have one of those. > > > > It doesn’t help when for example they see us install a 450b for a neighbor > and it looks different from their classic 450 with a reflector dish. It > looks different. Obviously the neighbor got the new fast radio, while they > are stuck with the old slow one, and we need to come upgrade theirs. I can > try to explain why there’s no difference, or something about it being a > software defined radio and theirs is running the latest FW same as the > neighbor’s radio, or that we applied a license key to take theirs from 20M > sustained to uncapped. But they seem to think if they are paying their > bill every month, they should get a new radio every couple years. Like a > new smartphone every 2 years? Or maybe they think the only thing we did > was install something on their roof, so why do they need to keep paying us > if we don’t upgrade the thing on the roof, what are we doing to earn our > money? > > > > Anybody have a solution for this? Or just continue ignoring them? > > > > > > In case you didn’t get the Men In Black reference: > > https://www.youtube.com/watch?v=ha-uagjJQ9k > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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