Their support is behaving the same way exactly. They told me to take the watchdog off and allow the internet to be frozen (downtime for all my customers) whenever it happens at any random point in the day/night while I rush to log into it with a serial cable. The absurdity of it. Luckily I told him from day one that I have a CONSOLE SERVER and that I log all the serial output of all my switches and routers. But even though I told them that a couple times they still requested I plug in a serial cable and wait for it to freeze. So I'm like .. hellooo there is a serial cable plugged in at all times! I told him there is no output. It just reboots. I even humored him and turned the watchdog off and we had a reboot on the weekend while the cable was plugged in and the console was logged in. I even had logging set to echo for a lot of things and nothing.. just a hard freeze.
There is no BGP on this one and the processor is not high leading up to the crash at all. Updated 5 times already and its just a placebo. They need to get their shit together. [ https://www.wavedirect.net/ | ] [ https://www.facebook.com/ruralhighspeed ] [ https://www.instagram.com/wave.direct/ ] [ https://www.linkedin.com/company/wavedirect-telecommunication/ ] [ https://twitter.com/wavedirect1 ] [ https://www.youtube.com/user/WaveDirect ] STEVEN KENNEY DIRECTOR OF GLOBAL CONNECTIVITY & CONTINUITY A: 158 Erie St. N | Leamington ON E: st...@wavedirect.org | P: 519-737-9283 W: www.wavedirect.net From: "Colin Stanners" <cstann...@gmail.com> To: "af" <af@af.afmug.com> Sent: Monday, December 21, 2020 12:59:09 AM Subject: Re: [AFMUG] Mikrotik 1072 Frustrations This last year, I've seen a MikroTik CCR1072 switch from long being rock-solid to now having occasional random reboots (from watchdog) or 100% CPU usage, which strangles the BGP process. In the latter case, tools->profile would show the firewall taking 100% of CPU, even after temporarily disabling all firewall filter and NAT rules and connection tracking. Not fun. MT tech support did not seem super helpful or interested, mostly recommending to disable watchdog (unacceptable on a production router) or to upgrade firmware (without specifying the suspected cause of the problem or nature of the fix). Tried 1 update, that didn't seem to help, have now tried another... On Sun, Dec 20, 2020, 11:38 PM Steven Kenney < [ mailto:st...@wavedirect.org | st...@wavedirect.org ] > wrote: MIkrotik has been rock solid for me for years. Until this year and the 1072's. Random reboots set off by watchdog timer on all of my 1072's. Some more than others. Threads in the forum all discuss the same problem exactly. Its a connection tracking issue.. however I need connection tracking on one particular router. I've adjusted everything I could. Firmware and board firmware all up to date etc. Happens randomly with low levels of traffic, high levels of traffic, sometimes a couple times a day, sometimes weeks. No DDOS evidence at all from upstream routers. Configs checked and rechecked by third party experts. I graph everything about the Mikrotik and there are no clues or anything abnormal happening before the crash. Plenty of memory, disk space, CPU etc. Replaces all the trannies, power cables and such. Not running BGP only OSPF on the one that is giving me the most trouble. Even have a serial console cable plugged into them to my opengear and set it to log pretty much everything to console including the kernel and nothing. A hard freeze. Then there is Mikrotik support... I've never needed their support before until now. So I put a ticket in and the shitty attitude I'm getting from them seems like they KNOW there is something wrong with the hardware and they are intentionally not being helpful. It is pretty clear to see with all the people reporting this issue that there IS an issue. If this is any indication of how things are going to go with Mikrotik on the newer hardware going forware I think its time to jump to an enterprise level system. Juniper most likely. Shame because they are just about keeping up with the demands with their hardware. Getting closer to 100Gbps etc and ROS7 ... but at their current pace I think we've outgrew them. All the threads discussing this issue has been absolutely quiet when it comes to Mikrotik jumping in to mention or try to help troubleshoot. I think they know they had bad hardware out there and do not want to honor warranties. I've heard rumors of bad batches of 1072's. Anyone else encounter this? [ https://www.wavedirect.net/ | ] [ https://www.facebook.com/ruralhighspeed ] [ https://www.instagram.com/wave.direct/ ] [ https://www.linkedin.com/company/wavedirect-telecommunication/ ] [ https://twitter.com/wavedirect1 ] [ https://www.youtube.com/user/WaveDirect ] STEVEN KENNEY DIRECTOR OF GLOBAL CONNECTIVITY & CONTINUITY A: 158 Erie St. N | Leamington ON E: [ mailto:st...@wavedirect.org | st...@wavedirect.org ] | P: 519-737-9283 W: [ http://www.wavedirect.net/ | www.wavedirect.net ] -- AF mailing list [ mailto:AF@af.afmug.com | AF@af.afmug.com ] [ http://af.afmug.com/mailman/listinfo/af_af.afmug.com | http://af.afmug.com/mailman/listinfo/af_af.afmug.com ] -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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