We use RT here. Paid a guy to customize it for us. Let me know if you have specific questions and I'll try to get answers.


At 09:36 AM 4/10/2023, Adam Moffett wrote:
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At a glance it looks like Request Tracker is free if self hosted and you pay for cloud hosting with support. Is that the case?

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----------
From: AF <af-boun...@af.afmug.com> on behalf of CBB - Jay Fuller <par...@cyberbroadband.net>
Sent: Sunday, April 9, 2023 3:29:24 PM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] Ticketing systems


Seems like at one point everything was rt / request tracker. That not around anymore ?

----- Reply message -----
From: "Chuck McCown via AF" <af@af.afmug.com>
To: "AnimalFarm Microwave Users Group" <af@af.afmug.com>
Cc: <ch...@go-mtc.com>
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak....

Ohhh yes, I have dim memories of "the time before fiber" when things would stop working correctly leading to unhappy customers.

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