Nobody seems to want to call to cancel any more. Can you actually cancel service with a big ISP via email or text message? Or course there are also the people who think the way to cancel is not pay their bill, or log into the payment portal and remove their credit card.
I understand people want to avoid getting the retention spiel, but hey, if talking to someone on the phone is too scary, maybe stop being such a wuss. It reminds me of all the people complaining on Facebook about dogs barking or kids yelling instead of just walking over there and talking to their neighbor. People are all brave and confrontational online, but not so much in real life.
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
