But wait, there's more. It's outsourced to India. The hits just keep on coming.
Rory From: Af [mailto:af-bounces+rory=triadwireless....@afmug.com] On Behalf Of Rory Conaway via Af Sent: Friday, September 26, 2014 9:38 AM To: af@afmug.com Subject: [AFMUG] And another reason CenturyLink stinks We have an issue that requires a Level 2 technician. Unfortunately, the only inane process that CenturyLink has in place is that a Level 1 technician can only trade instant messaging with a Level 2 technician. I don't know who thinks that is a good policy but it's why we are having our customer drop them and go to Cable. Rory
