I've had exactly zero complaints from any customer. We had a couple that had issues with the data cap , but after a little extra customer training, they have been fine ever since.
We stress the data cap and make sure they understand it. We also secure their wifi even if they live in the country, so that guests cant just jump on and help themselves. We stress the importance of treating it like their water or power. Customer training is what will ensure a successful deployment. I would highly recommend checking this out. On Fri, Oct 10, 2014 at 4:04 PM, Kade Sullivan <k...@mutel.com> wrote: > We've been deploying this and it's been as solid as it gets. We were > against it from the start, but after evaluating it, we love it. > > Out of the 35 or so we have installed, I've had to return to less than 5 > of them, and it's been after a very high winds storm to realign a couple > reflectors. Since then they have redesigned the dish and I have not had to > go back to any install since. > > I was right there with you guys and hated sat internet, but after using > this, it's pretty amazing. Every install I get 20 meg on the speed tests, > and the ping is pretty stable. Around 500ms, but the jitter is not very > bad. They have voip that supposedly works pretty well. Not great for > gamers, but works great for people that just want to browse the web, check > email, use ebay, ect. > > It's been a blessing for us. I pretty much dont install 900mhz customers > anymore. > > On Fri, Oct 10, 2014 at 3:50 PM, TJ Trout via Af <af@afmug.com> wrote: > >> Exede is a whole new beast, like 20mbps per sub and the sat capacity is >> like 10TB or something crazy >> >> On Fri, Oct 10, 2014 at 12:39 PM, Chuck McCown via Af <af@afmug.com> >> wrote: >> >>> Last time I checked, they were out of capacity in rural areas. >>> >>> *From:* Chris Wright via Af <af@afmug.com> >>> *Sent:* Friday, October 10, 2014 1:35 PM >>> *To:* af@afmug.com >>> *Subject:* Re: [AFMUG] Introducing a new revenue opportunity for WISPs. >>> >>> >>> Our converted-from-satellite-internet customers are extremely vocal >>> about their disdain for satellite internet. A deal like this may bring in >>> an extra few bucks; headaches, doubly so. >>> >>> >>> >>> Chris Wright >>> >>> Velociter Wireless <http://www.velociter.net/> >>> >>> >>> >>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jeff Ernst via >>> Af >>> *Sent:* Friday, October 10, 2014 12:21 PM >>> *To:* af@afmug.com >>> *Subject:* [AFMUG] Introducing a new revenue opportunity for WISPs. >>> >>> >>> >>> [image: Exede and Convergence header- Helping WISPs cash in on >>> unservicable customers] >>> Introducing a Brand New Exede Reseller Program Created >>> Specifically for WISPs >>> >>> Convergence Technologies and Exede are excited to announce a new >>> partnership with a unique sales program designed specifically for WISPs. >>> Learn how this program opens up new profit opportunities for WISPs by >>> turning unserviceable customers into profitable new customers while also >>> reducing gaps in coverage. >>> >>> ✓ >>> >>> Never say "No" to an unserviceable customer >>> >>> ✓ >>> >>> You own the customer >>> >>> ✓ >>> >>> Attractive service plans, margins, and pricing >>> >>> ✓ >>> >>> Easy installation >>> >>> ✓ >>> >>> Training provided >>> >>> ✓ >>> >>> Increase revenue and profits >>> >>> *Say goodbye to lost sales and profits. Say hello to the new ConVergence >>> / Exede WISP reseller program.* >>> >>> Please join us at the booth for a live demonstration and detailed >>> brochures to take home. >>> >>> *Convergence Technologies would like to offer you a promotion code for a >>> $50.00 discount on Full Conference Passes to attend the show. The discount >>> code is CTI204* >>> >>> *Please feel free to call us at 844.251.3583 <844.251.3583> if you have >>> any questions about this exciting opportunity* >>> >>> *Come see us at WISPAPALOOZA 2014!* >>> >>> [image: WISPAPALOOZA 2014 logo] >>> >>> [image: Exede Internet Logo] >>> >>> Visit us at Booth 306 >>> >>> [image: Convergence Logo] >>> >>> Visit us at Booth 401 >>> >>> >>> >>> >>> >>> *Jeff Ernst* >>> Director of Sales and Marketing >>> >>> [image: ConVergence Technologies, Inc.] <http://www.converge-tech.com/> >>> >>> >>> >>> >>> >>> Where Best of Class Technologies ConVerge >>> >>> >>> >>> ConVergence Technologies, Inc. >>> 7956 Madison Street >>> >>> Burr Ridge, IL 60527 >>> >>> >>> >>> *tel* >>> >>> 312.205.2503 >>> >>> >>> >>> jer...@converge-tech.com >>> >>> >>> >>> >>> >> >> >
