Offer free training, I mean.. Not hire Scrooge McDuck.
------ Original message------From: Tyler Treat via Af Date: Mon, Nov 10, 2014
5:58 PMTo: af@afmug.com;Subject:Re: [AFMUG] Customer routers
Probably better turnout for training sessions. Actually, include free
training with purchase and you'll need to hire Scrooge McDuck to count all the
coin.
___________________________Mangled by my iPhone.___________________________
Tyler TreatCorn Belt Technologies, Inc.
tyler.treat@cornbelttech.com___________________________
On Nov 10, 2014, at 3:46 PM, Simon Westlake via Af <af@afmug.com> wrote:
Yeah, I'm trying to convince everyone to move Powercode to the Bahamas. On a
100ft yacht.
On 11/10/2014 03:03 PM, That One Guy via Af wrote:
you guys get too much snow up there
On Mon, Nov 10, 2014 at 12:18 PM, Simon Westlake via Af <af@afmug.com> wrote:
http://www.indeed.com/job/tier-3-technical-support-c4c4abce9d83d26f
Come work for us and solve that problem! We're trying to hire a couple more
tier 3 support guys right now.
The only actual legitimate complaint I have with them is around events like
wispapalooza they shortstaff, but they gotta make that cheddar.
On Mon, Nov 10, 2014 at 10:20 AM, Josh Luthman via Af<af@afmug.com> wrote:
Don't ask Steve anything serious!!!
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Mon, Nov 10, 2014 at 11:14 AM, Joseph Marsh via Af<af@afmug.com> wrote:
I'm thinking about changing how do u like power code?
Sent from my iPhone
On Nov 10, 2014, at 10:10 AM, That One Guy via Af <af@afmug.com> wrote:
Powercode is Static DHCP, MAC reservations from a non dynamic pool, if there is
no device registered with that mac it pulls from a dynamic pool for each POP
and all that traffic is redirected to the powercode web server
On Mon, Nov 10, 2014 at 10:05 AM, Joseph Marsh via Af<af@afmug.com> wrote:
We have 2 different IP address pools. I had thought about dhcp but I would
like to see the router incase I needed to access it for firmware upgrades etc
We use swift fox for monitoring and billing
Sent from my iPhone
On Nov 10, 2014, at 9:58 AM, That One Guy via Af <af@afmug.com> wrote:
Now that DHCP is reliable its DHCP, everything is DHCP that way we can move
customer IP space at whim. If a customer throws in one of our replacement
routers we either pill the MAC from the bridge table on the SM/AP and update it
or watch the DHCP log in the BMU to either pull the MAC (if its their personal
router) or log into the catch all IP theyre handed if its ours to get it and
complete the set upIf powercode would set it up to where the redirect page
pulled the IP the customer is coming from and compared it to the DHCP log,
customers could even self provision their own devices, but they say its not
possible, so it does require a call in to tech support to provision, unless
they can get on the horn with their router vendor to get the WAN MAC, since all
the boxes list the wireless or LAN MAC for some reason
On Mon, Nov 10, 2014 at 9:48 AM, Joseph Marsh via Af<af@afmug.com> wrote:
Does ur config script set a static ip or dhcp
Sent from my iPhone
On Nov 10, 2014, at 9:40 AM, That One Guy via Af <af@afmug.com> wrote:
thats the very reason we use the air routerDHCP used to not be reliable through
powercode so we needed a way to ensure that they couldnt reset them and have no
service. We just created a default config with our remote access and the reset
button disabled the techs load in at installation time. anything specific to
the customer is named CHANGEME including the device name, that way they know
what to change and the ones that werent configured completely are easy to ID.
We also leave some of these with the default config file loaded into them at
our retail shop, that way customers can just pick one up if their personal
router is causing trouble or if our air router fails (which suprisingly for 28
bucks, they rarely do)
On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via Af<af@afmug.com> wrote:
We don't nat at sm and the tech test speed at Poe I don't allow speed tests via
wireless and we leave a 3 ft cable on lan side of ubnt Poe
Does the air router allow u to disable reset button?
Sent from my iPhone
On Nov 10, 2014, at 9:19 AM, That One Guy via Af <af@afmug.com> wrote:
are you NAT at the SM? it depends on whether youre bridging or NAT. If youre
briddging, like us, throwing the router in saves on support calls. If they opt
to use their own router, then all your support needs to do is give them the
manufacturers support number, also it eliminates support on wireless issues. We
throw in a 28 dolar air router, set the ESSID with a set key that doesnt
change, any issue on the wireless on that and we tell them to contect their end
device manufacturer and provide them the ESSID and key. we dont give them a
personalized key. Ever since we started this, the number of wireless issues we
have had to support is zero. We do leave an extra patch cord and dont accept
speedtests over wireless. Most people who say everything is wireless dont even
realize their laptop has an ethernet connection on it
On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af<af@afmug.com> wrote:
My tech is required to do a speed test on every install and. Right now We just
go to the power supply and customer does the rest.
Sent from my iPhone
> On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <af@afmug.com> wrote:
>
> FYI, I recommend leaving a spare Ethernet cable plugged into the router. I
> used to insist that people do a speedtest from a wired computer, but it's
> becoming very common for people to say everything is WiFi.
>
>
> -----Original Message----- From: Sterling Jacobson via Af
> Sent: Sunday, November 09, 2014 11:18 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Customer routers
>
> I never did, the SM has enough to control what you need to from the provider
> side.
>
> I prefer a demarcation at the SM/ONT and let the customer be responsible for
> their side of their network.
>
> If I had done managed router then I would have gotten double the calls for
> everyones NAT to their Xbox and filtering etc.
>
> What this industry needs is a way for the consumer to know for themselves if
> their provider is the network issue, or their router.
>
> I'm working on an app/site for that right now that they can use their
> phone/device to tell them if it's their problem or the providers.
>
> -----Original Message-----
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joseph Marsh via Af
> Sent: Saturday, November 8, 2014 5:48 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Customer routers
>
> Sm on the side of the house
>
> Sent from my iPhone
>
>> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af <af@afmug.com> wrote:
>>
>> Do you already have a CPE/ONT device at their house/building?
>>
>> -----Original Message-----
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Joseph Marsh via Af
>> Sent: Saturday, November 8, 2014 5:09 PM
>> To: af@afmug.com
>> Subject: [AFMUG] Customer routers
>>
>>
>> Doing a new area should I put a managed router at every customer house or
>> business or just let them do their own ?
>>
>> Sent from my iPhone
>
>
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
Simon Westlake
Powercode - The smart choice in ISP billing and OSS
powercode.com
P: 920-351-1010
E: si...@powercode.com
--
All parts should go together without forcing. You must remember that the parts
you are reassembling were disassembled by you. Therefore, if you can't get them
together again, there must be a reason. By all means, do not use a hammer. --
IBM maintenance manual, 1925
--
Simon Westlake
Powercode - The smart choice in ISP billing and OSS
powercode.com
P: 920-351-1010
E: si...@powercode.com
