*An app for my phone? Yuck *Something that pushes to cutomers letting them know we're having issues? Yuck *Something that let's the customer verify their particular service is good/not? That'd be great! *Web portal for billing, easy peasy
Why a node fails probably won't be detectable by a machine - in some cases it's difficult for a person to narrow it down (radio, connectors, cables, ethernet, surge, etc) but I'd like to see ideas on this of course. I use/suggest an outgoing message. IF the customer is having issues and they do call us, they hear we're having issues and hang up. This means that we're not telling 100 people there are issues when 25 are effecting ending up with 75 calls next month saying we owe them a credit when they had nothing to do with an outage. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Nov 20, 2014 at 12:43 PM, Sterling Jacobson via Af <af@afmug.com> wrote: > What I really want is an integrated system that isn't stuck in the 90's. > > I want the customer to have an app on their phone that tells them when > their network is having issues and why. > I want it to also remind them to pay their bill and provide a lazy/easy > way to do that. > > I want that same system to have an engineer app that tells us when nodes > fail and why. > > So if a node goes down and it's important, it should show up on my phone > and I can take action. > One of those actions would be to message to outage impacted customers the > ETA to fix etc. > > Emails from Cacti don't count. >
