Voicemails go to the ticket system to create a ticket. answered calls get a new ticket or appended to an existing ticket. It would be a disaster if every inbound call generated a ticket.
On Tue, Dec 2, 2014 at 7:15 AM, Mike Hammett via Af <af@afmug.com> wrote: > If your phone is like mine, there are far more calls from salesman and > other "undesirables" than people wanting to give you money or people that > already give you money. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > ------------------------------ > *From: *"George Skorup (Cyber Broadcasting) via Af" <af@afmug.com> > *To: *af@afmug.com > *Sent: *Monday, December 1, 2014 11:13:06 PM > *Subject: *[AFMUG] support call logging > > I'm wondering if anyone has ever tried this, or has it working, before I > waste my time. I'm talking about automatically opening a ticket for all > inbound calls. Say something like osTicket and a SIP client registered > to the PBX listening for incoming calls. > > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
