I would explain the difference in your service and theirs first (e.i. data caps, reliable speeds, a physical connection, etc. ) If you have a faster package let them know. If LTE really is faster for them and they don't get the differences then they will have to make that call for themselves. They may drop you and rely on their LTE but they will learn real quick whether or not it really is better. They will either comb back with a renewed respect for your service or be gone forever. In the end you can't save people from themselves.
-Ty On Mon, Feb 16, 2015 at 10:15 AM, Matt <matt.mailingli...@gmail.com> wrote: > How do you respond to a customer on your cheapest package that > complains there LTE phone is faster then there wireless connection > they purchased? I think they are near a tower and are getting > something like 20+ mbps speed test on LTE. >
