“Maintenance” sounds like a software upgrade. Steve, is it possible all those cable modems are actually up, maybe even including yours, and the new software conflicts with some protocol you are running over the link?
I know that 1-2 years ago when Comcast upgraded modems, it broke our EoIP tunnels and we had to switch to EoIP over PPTP. We were able to ping and Winbox into our router at the other end though, just the tunnel didn’t work. Are your customers getting TV over this or strictly Internet? From: Mathew Howard Sent: Wednesday, May 06, 2015 10:18 PM To: af Subject: Re: [AFMUG] please reboot He said it was 137 out of 137 on that node... I'm fairly certain there is no part of our network half that size that I could break for most of a day without at least one customer resetting stuff. In my opinion, not only is it not possibly that at least 1 out of 137 didn't already power cycle, but it's very hard to believe that at least one didn't power cycle while they were on the phone with the cable company... meaning they know very well (or at least should...) that something is wrong. On Wed, May 6, 2015 at 10:03 PM, Faisal Imtiaz <[email protected]> wrote: >>>i find it hard to believe that in that amount of time not a single one of the 137 down modems had been restarted. name any section of your network that 137 customers could be down and you go almost the whole day without a single person calling or powercycling Everything is relative..... 137 out of how many ? and yes, there are folks who don't live off the internet like us and our customers ! (It's a bit of an oxymoron, but think about it, if you are a causal user of internet, you got your TV, and Internet from the cable company, and since you don't use it heavily, you have no reason to look for something better ! ) Personally, I would not recommend anyone spend a great deal of their time trying to 'reverse engineer' a Cable company's or Telco's behavior... your time will be better spent in trying to understand your wife or girl friend or daughter .. (all of them are impossible tasks !) :) Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: [email protected] ------------------------------------------------------------------------------ From: "That One Guy /sarcasm" <[email protected]> To: [email protected] Sent: Wednesday, May 6, 2015 10:52:42 PM Subject: Re: [AFMUG] please reboot im down for alot of things i find it hard to believe that in that amount of time not a single one of the 137 down modems had been restarted. name any section of your network that 137 customers could be down and you go almost the whole day without a single person calling or powercycling On Wed, May 6, 2015 at 9:44 PM, Ken Hohhof <[email protected]> wrote: Steve, it reminds me of that Star Trek movie where V’ger insists the coded message be delivered in person, so it can join with the Creator. I hope you like bald chicks in shorty bathrobes. From: That One Guy /sarcasm Sent: Wednesday, May 06, 2015 9:25 PM To: [email protected] Subject: Re: [AFMUG] please reboot thats what im saying, all the modems on their node are offline, but they say theres no outage On Wed, May 6, 2015 at 8:53 PM, Brandon Yuchasz <[email protected]> wrote: Unless I am missing something shouldn’t the cable company be able to do a remote power cycle on that modem? From: Af [mailto:[email protected]] On Behalf Of Mike Hammett Sent: Wednesday, May 06, 2015 8:22 PM To: [email protected] Subject: Re: [AFMUG] please reboot Do it right, do it well or don't do it at all? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ------------------------------------------------------------------------ From: "That One Guy /sarcasm" <[email protected]> To: [email protected] Sent: Wednesday, May 6, 2015 7:03:13 PM Subject: Re: [AFMUG] please reboot you tell me how to make a profit on 5 or 6 customers paying 39-49 bucks a month for internets when your other 2 options are a 1700 dollar a month T1 or a fiber connection with over 10k buildout and 2600/month 50mb fiber. Id be interested to see that math. i think we make like 8 bucks on that site after we pay for the resellable cable connection as it is. I think the only thing we make any money there on is the hosted email. On Wed, May 6, 2015 at 6:50 PM, Josh Luthman <[email protected]> wrote: No cable. Only paying for fiber. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 6, 2015 at 7:46 PM, That One Guy /sarcasm <[email protected]> wrote: you do realize everyone here on this list has a provider right, I assume you arent hosting the whole interwebnets there at your shop? we last mile the connection from a provider through the one of their 137 down modems. On Wed, May 6, 2015 at 6:39 PM, Josh Luthman <[email protected]> wrote: Yes. You're paying the cable company for the service when you should be providing it yourself. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 6, 2015 at 7:22 PM, That One Guy /sarcasm <[email protected]> wrote: we have a remote location fed by a cable connection. Its down. I called. The tech tells me they did some maintenance at night. 137 of the 137 modems on that node are offline. There is no outage. I literally have to drive 50 miles to powercycle this modem. Anyone else see a problem here? -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
