You should have this in place for all your customers. You're not responsible for what happens if there's an outage. The exception being SLAs which bring in big bucks.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On May 31, 2015 1:18 PM, "Jay Weekley" <[email protected]> wrote: > We had a customer that purchased our service to monitor their security > system since they don't have a traditional land line. This worries me since > we have occasional outages in the area and it's on 900 MHz which we all > know can go to pot at the drop of a hat. Has anyone had any problems with > customers doing this? Is there additional paper work that we need that > stipulates that we aren't responsible if someone breaks into their home > between a lightning strike and when we can get out to replace the AP? >
