So after I sent out this email I got a call probably 20 minutes later, we placed an order and I should have a shipping number today. The person that I spoke to also took down the information regarding the emergency line and is going to determine if there's a breakdown in the IVR somewhere because he said I should have got someone on the line when I went to the emergency section.
While I'm happy that someone got back to me it's still frustrating that it took a mass email to get a call back in a reasonable time frame. On Wed, Jun 17, 2015 at 3:31 PM, Ryan Ray <ryan...@gmail.com> wrote: > Guess being a customer for over 8 years means nothing (started using > Powercode in 2007) So disappointed. > > > [image: Inline image 1] > > On Wed, Jun 17, 2015 at 3:24 PM, Ryan Ray <ryan...@gmail.com> wrote: > >> I'm having some serious flashbacks to 2007 Powercode at the moment. Had a >> BMU die yesterday after we powered it off to move to a different rack. On >> boot it only gave two beeps and that's it. >> >> Phoned the "Emergency line" which went to some guy's voicemail, left 3 >> messages over a 5 hour period (7pm - 12am PST). No response. >> >> Phoned into support in the morning it took 30 minutes for the helpdesk >> guy to track down the asset with multiple times on hold. After the final >> hold period I am told "Our support says it's dead, you will have to buy a >> new one, I'll have sales phone you" >> >> Asked if they would please phone me today and get the order placed right >> away so it can ship as soon as possible. He said he can't make any promises >> but he's going to talk to the sales person personally. >> >> Now 5pm on central time so I assume they've all closed up shop for the >> day. >> >> SO FRUSTRATING! WHY?! Is it really that bad they can't take a sales call >> so I can hand them money to get this tower running smoothly again? >> Something needs to change over there. >> >> >> >> On Sat, May 16, 2015 at 12:02 PM, Mike Hammett <af...@ics-il.net> wrote: >> >>> I heard he's great. >>> >>> >>> >>> ----- >>> Mike Hammett >>> Intelligent Computing Solutions >>> http://www.ics-il.com >>> >>> ------------------------------ >>> *From: *"That One Guy /sarcasm" <thatoneguyst...@gmail.com> >>> *To: *af@afmug.com >>> *Sent: *Friday, May 15, 2015 8:52:53 PM >>> *Subject: *Re: [AFMUG] [WISPA Members] Powercode >>> >>> Who the hell is Alexander? >>> >>> On Fri, May 15, 2015 at 12:04 PM, CBB - Jay Fuller < >>> par...@cyberbroadband.net> wrote: >>> >>>> >>>> well, while we're discussing powercode, the biggest / "only" issue we >>>> have right now is google calendar intregration with our installers. last i >>>> read on the forum, it was an "outdated api" issue. is anyone working with >>>> powercode on this currently? >>>> >>>> thanks :) >>>> >>>> ----- Original Message ----- >>>> *From:* Adair Winter <ada...@amarillowireless.net> >>>> *To:* memb...@wispa.org >>>> *Sent:* Friday, May 15, 2015 11:51 AM >>>> *Subject:* Re: [WISPA Members] Powercode >>>> >>>> Uh.....WTH. >>>> On May 15, 2015 11:43 AM, "Adrian Folsom" <afol...@ptera.com> wrote: >>>> >>>>> So now Jacob is gone too, and personally I am now becoming worried. >>>>> >>>>> For those who did not receive the emails, here they are: >>>>> >>>>> << >>>>> >>>>> On May 4, 2015, at 1:12 PM, Simon Westlake <si...@powercode.com> >>>>> wrote: >>>>> >>>>> Adrian, >>>>> >>>>> >>>>> I wanted to let you know that today is my last day at Powercode. In my >>>>> absence, please use Jacob as a point of contact - you can reach him at >>>>> ja...@powercode.com. I greatly appreciate the opportunity I've had to >>>>> work with you in my time at Powercode, and I wish you all the best in the >>>>> future. I am confident that I leave you in good hands with the team at >>>>> Powercode, and that they will continue to provide you with the same >>>>> exceptional service and quality product as I hope you agree you've >>>>> received >>>>> over the past few years. >>>>> >>>>> >>>>> I wish you all the best and I hope our paths cross again in the future! >>>>> >>>>> >> >>>>> >>>>> << >>>>> >>>>> On May 15, 2015, at 6:05 AM, Jacob Kailing <ja...@powercode.com> >>>>> wrote: >>>>> >>>>> Hello, >>>>> >>>>> >>>>> I am contacting you to inform you that today will be my last day at >>>>> Powercode. It has been a pleasure getting to know you during our time >>>>> working together and I wish you continued success in the future. Zach >>>>> Curry will be your new point of contact in my absence. Please contact >>>>> supp...@powercode.com or z...@powercode.com for support or sales >>>>> inquiries. >>>>> >>>>> >>>>> It was a pleasure getting to know you and building a great >>>>> relationship. I wish you the best! >>>>> >>>>> >> >>>>> >>>>> >>>>> Adrian Folsom, MBA >>>>> Director of Sales & Marketing >>>>> *Ptera Inc.* >>>>> d. 509.464.6941 >>>>> c. 509.294.0027 >>>>> ptera.com >>>>> facebook.com/PteraInc | twitter.com/Ptera >>>>> >>>>> >>>>> On Thu, May 14, 2015 at 4:29 PM, Kameron Blomquist < >>>>> kame...@sightlinewireless.com> wrote: >>>>> >>>>>> or here... first i am hearing about it... >>>>>> >>>>>> Interesting. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Thu, May 14, 2015 at 11:16 AM, CBB - Jay Fuller < >>>>>> par...@cyberbroadband.net> wrote: >>>>>> >>>>>>> >>>>>>> No email here >>>>>>> >>>>>>> Sent from my Verizon 4G LTE Smartphone >>>>>>> >>>>>>> ----- Reply message ----- >>>>>>> From: "Casey|WISPA" <airl...@airlinkrb.com> >>>>>>> To: "memb...@wispa.org" <memb...@wispa.org> >>>>>>> Subject: [WISPA Members] Powercode >>>>>>> Date: Thu, May 14, 2015 9:12 AM >>>>>>> >>>>>>> I never saw an email. >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> On May 14, 2015, at 8:52 AM, Gino Villarini <g...@aeronetpr.com> >>>>>>> wrote: >>>>>>> >>>>>>> Me either, got the news here! >>>>>>> >>>>>>> I think PC is lacking on PR. They should have someone dealing with >>>>>>> this “situation” , No one is here on answering questions … >>>>>>> >>>>>>> From: Darin Steffl <darin.ste...@mnwifi.com> >>>>>>> Reply-To: "memb...@wispa.org" <memb...@wispa.org> >>>>>>> Date: Thursday, May 14, 2015 at 9:47 AM >>>>>>> To: "memb...@wispa.org <memb...@wispa..org>" <memb...@wispa.org> >>>>>>> >>>>>>> Subject: Re: [WISPA Members] Powercode >>>>>>> >>>>>>> I never received an email either and assuming Daniel didn't.. I >>>>>>> get all emails. Not in spam either. >>>>>>> >>>>>>> On Thu, May 14, 2015 at 8:22 AM, Adair Winter < >>>>>>> ada...@amarillowireless.net> wrote: >>>>>>> >>>>>>>> It was and Simon had even admitted about I but I know they were >>>>>>>> working on it. >>>>>>>> On May 14, 2015 8:20 AM, "Tekwav Lists" <tekwavli...@gmail.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> And not this Powercode customer. In my opinion, I actually think >>>>>>>>> their customer service levels are starting to slip. >>>>>>>>> >>>>>>>>> On Thu, May 14, 2015 at 8:18 AM, Adair Winter < >>>>>>>>> ada...@amarillowireless.net> wrote: >>>>>>>>> >>>>>>>>>> Not this powercode customer. >>>>>>>>>> On May 14, 2015 8:16 AM, "Josh Luthman" < >>>>>>>>>> j...@imaginenetworksllc.com> wrote: >>>>>>>>>> >>>>>>>>>>> He sent a message announcing it to all Powercode customers. >>>>>>>>>>> >>>>>>>>>>> Josh Luthman >>>>>>>>>>> Office: 937-552-2340 >>>>>>>>>>> Direct: 937-552-2343 >>>>>>>>>>> 1100 Wayne St >>>>>>>>>>> Suite 1337 >>>>>>>>>>> Troy, OH 45373 >>>>>>>>>>> On May 14, 2015 3:08 AM, "Daniel Moore" < >>>>>>>>>>> daniel.mo...@unggoy.net> wrote: >>>>>>>>>>> >>>>>>>>>>>> Does anyone know the truth behind Simon and Powercode? I have >>>>>>>>>>>> seen emails from AF mailing lists that Simon is no longer with >>>>>>>>>>>> them. I am >>>>>>>>>>>> not a member of AF so do not get those emails, can anyone >>>>>>>>>>>> confirm/deny? If >>>>>>>>>>>> this is true, I wonder how this might affect them… as I understand >>>>>>>>>>>> he is >>>>>>>>>>>> (or was) the driving force behind it. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -Daniel >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> _______________________________________________ >>>>>>>>>>>> Members mailing list >>>>>>>>>>>> memb...@wispa.org >>>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> Members mailing list >>>>>>>>>>> memb...@wispa.org >>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Members mailing list >>>>>>>>>> memb...@wispa.org >>>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> _______________________________________________ >>>>>>>>> Members mailing list >>>>>>>>> memb...@wispa.org >>>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>>> >>>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Members mailing list >>>>>>>> memb...@wispa.org >>>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Darin Steffl >>>>>>> Minnesota WiFi >>>>>>> www.mnwifi.com >>>>>>> 507-634-WiFi >>>>>>> <http://www.facebook.com/minnesotawifi> Like us on Facebook >>>>>>> <http://www.facebook.com/minnesotawifi> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Members mailing list >>>>>>> memb...@wispa.org >>>>>>> http://lists..wispa.org/mailman/listinfo/members >>>>>>> <http://lists.wispa.org/mailman/listinfo/members> >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Members mailing list >>>>>>> memb...@wispa.org >>>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>>> >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Members mailing list >>>>>> memb...@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/members >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> Members mailing list >>>>> memb...@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/members >>>>> >>>>> ------------------------------ >>>> >>>> _______________________________________________ >>>> Members mailing list >>>> memb...@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/members >>>> >>>> >>> >>> >>> -- >>> If you only see yourself as part of the team but you don't see your team >>> as part of yourself you have already failed as part of the team. >>> >>> >> >
