I basically told him just that. I told him the only providers giving away installations are those that are hurting for customers. I gave him all to positives about our company and service and told him I hope he finds what he is looking for from another provider.
-Ty On Tue, Oct 6, 2015 at 9:26 AM, Ken Hohhof <af...@kwisp.com> wrote: > You can’t always get what you want. > But if you try sometimes you just might find > You get what you need. > > I would take the position that your service is the best available in your > area, and it costs what it costs, no promos or freebies. If it’s the best, > people pay your price on your terms to get it. > > You know all those 50 year old guys you see driving new Corvettes? Most > of them have wanted one since they were 20 and kept asking the dealer when > they were having a sale. So they drove Malibus for 30 years, until they > paid the asking price for the Corvette. > > Do these guys walk up to supermodels and say “Hey, babe, if you’re ever > giving it away, call me”? Does that ever work? And if it did work, would > that change the desirability factor? > > I’ve had people like this ask once a year if we were having a promo or > free installs yet and finally after 2-3 years order service. The fact that > you don’t give it away enhances your brand image as the best. > > Or they just continue on their quest for fast, good and cheap with a > guarantee but no strings and no upfront cost. And a pony. > > > *From:* Ty Featherling <tyfeatherl...@gmail.com> > *Sent:* Tuesday, October 06, 2015 8:43 AM > *To:* af@afmug.com > *Subject:* [AFMUG] reasonable request > > Check this out, via our website contact us form: > > "Message: > > I would like to use your service but I'm tired of endless promises from > vendors regarding reliability and available. Up to xmps is a hollow > promise. > > I would like to use your service but I'm not willing to pay an > installation charge or sign a "contract", and want 24x7 availability and > reliability. > > What can you "garrantee" that will satisfy my requirements? > > Thanks" > > I replied with my best explanation of how internet service works in the > real world. I let him know we could possible get him a dedicated connection > and included an estimated cost so that he could see the difference. His > reponse was to ask what our plans are to support UHD > (Ultra-High-Definition) streaming video. He thinks it is ridiculous that he > can only get HD streams to work. > > I think I got through to him but damn, what the hell makes a person think > they can demand more while saying they shouldn't have to pay installation > or have a contract. He finally left me with "let me know if you ever have a > promotion for free install and no contract." > > >
