Most likely it's your windows firewall. Sometimes I have to turn mine off to get it to work. Windows is stupid.

On 11/19/2015 7:47 AM, Adam Moffett wrote:
I am plugged straight in, yes.  Maybe I'll try a switch in the middle.

The tool did say a reboot might be required, but I wasn't sure about the order of operations, so I'll be sure to reboot after clicking discover.

Thanks.

On 11/19/2015 8:31 AM, Josh Baird wrote:
Have you tried to connect directly to it? After you hit the 'Discover IP Address' button, you will need to power cycle the unit. You can reset it to factory defaults using the same tool.

On Thu, Nov 19, 2015 at 6:00 AM, Adam Moffett <[email protected] <mailto:[email protected]>> wrote:

    I set an IP on a Site Monitor Base awhile ago, but I don't
    remember what it is.  I plugged directly in with a laptop and
    clicked "Discover IP address" in the Ethernet Upgrade Tool but it
    just sits there.

    That has worked for me before.....I'm not sure what the problem is.

    Anyway, is there a reset button hidden on these things? Maybe
    some trick to make the discovery work?




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