We send a bill to the former customer, this is part of why were try to have everyone on autopayment methods, ach or cc, we make contact with the prior customer to see if they can get it back to us, otherwise we bill them for it. If they put up much fight we write it off for UBNT type gear, 450 we will push a little harder for, but at the end of the day it can easily cost more to force the issue in terms of time and headache. If we can pick up the new homeowner, its a wash
On Mon, Nov 23, 2015 at 1:08 PM, <ch...@wbmfg.com> wrote: > I would attempt the reasonable guy approach first. Contact former > owner/customer and get their story. Tell them they are liable. Get them > to reason with the new owner if possible. > > *From:* Brett A Mansfield <li...@silverlakeinternet.com> > *Sent:* Monday, November 23, 2015 12:04 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Radios removed by new home owner > > Perhaps not, but I cannot afford to replace 3 radios this just happened > to. My company is t very big and every single penny counts. Maybe I'll > enforce my ToS and charge the former customer the radio cost. > > Thank you, > Brett A Mansfield > > On Nov 23, 2015, at 11:59 AM, Jason McKemie < > j.mcke...@veloxinetbroadband.com> wrote: > > Let it go, not worth the trouble. > > On Mon, Nov 23, 2015 at 12:52 PM, Brett A Mansfield < > li...@silverlakeinternet.com> wrote: > >> What does everyone do when a home they serviced is sold and the new home >> owner removes the radio and then claims they never saw it? >> >> Thank you, >> Brett A Mansfield >> > > > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
