If you don’t have direct allocation from ARIN, where are your blocks from? That may be part of the story.
From: Sterling Jacobson Sent: Tuesday, January 19, 2016 7:56 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix Except that I’m not on VPN or proxy. So they have wrongly allocated or listed my blocks as proxy/VPN. Doesn’t that break net neutrality for me? Not that the FCC is going to do anything about it. I just got off the phone. They asked me to email them my ASN, upstream and details. Hopefully they pull their heads out and get this working. Not like I can request a IPv4 block directly from ARIN. I DID that and they denied saying they have no more. So I’m stuck without their help. From: Af [mailto:af-boun...@afmug.com] On Behalf Of timothy steele Sent: Tuesday, January 19, 2016 6:48 PM To: af@afmug.com Subject: Re: [AFMUG] Great, now Netflix customers are calling ME for blocked Netflix Netflix is working on banning all proxy and most VPN users was on Engadget over a month ago there content providers are forcing them so when there telling you nothing they can do to help there telling the truth On Tue, Jan 19, 2016, 8:37 PM Josh Reynolds <j...@kyneticwifi.com> wrote: Also reach out to Netflix on twitter, tell them you are a US ISP and your users are having issues watching content On Jan 19, 2016 7:25 PM, "Josh Luthman" <j...@imaginenetworksllc.com> wrote: Try NANOG? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jan 19, 2016 8:23 PM, "Sterling Jacobson" <sterl...@avative.net> wrote: Anyone else start getting these calls today? My personal Netflix, on the same public IP block, seems to still work. But several of my customers are now calling in saying their Netflix is VPN, Proxy or using an Unblocker. Netflix is denying any sort of fix or solution for these customers, blaming it on the ISP. I'm sick of this crap. The customers don't care, they will just drop the ISP and get another, probably with IP blocks that aren't 'blacklisted' as VPN, or going through a datacenter. I had the same problem with Hulu, Vudu, ABC.com Disney.com and several others. Fortunately, all of those companies, except Vudu, fixed my problem by whitelisting my IPs. Vudu took a long time but I think I finally got a hold of the correct team of engineers and they fixed it. On the phone now with Netflix rep and one of her first questions was, "What is a public IP block?" :(
