Our techs are instructed to contact the NOC before and after they arrive onsite. The tech supplies the ETA to the NOC and the NOC follows up at the given ETA.
Our NOC is staffed 24x7. YMMV. On Thu, Feb 4, 2016 at 3:51 AM, Steve D <bigd...@gmail.com> wrote: > Hey folks, > > I want to evaluate some different options for field tech's to check-in with. > Right now, we rely on our support staff to not "forget" that a tech missed > his ETA to return home at night, but it does happen sometimes. I'd like to > eliminate human error. Ideally, something that they can phone into, email, > sms or website. And obviously, if a check-in is missed, automated > notifications are sent to a list of contacts, escalating with time. > > Anyone use anything like this and have recommendations? > > -Steve D
