I'll tell you what I did at my previous employer, to the best of my memory

In order of highest to lowest priority...
routing protocols
ssh, ntp
voip and voice messaging
gaming
speedtest servers
streaming video, there was also quite a large buffer for this but I
can't remember what it was, maybe 500-1000ms
general web traffic, other non-mentioned traffic
ALL updates, microsoft, android, apple, etc.

P2P Traffic was BLOCKED, and was part of our Terms of Service / AUP

VOIP and streaming video were also DSCP flagged for proper
classification over an AirMax network.

We aimed for the best customer experience possible, and used blanket
filters [ALL streaming video, ALL gaming, etc] as to not be
discriminatory between different streaming sources, different games,
etc where possible.

I must note that in saying this, we offered full disclosure of these
practices to our customers when asked. It may be documented somewhere
else by now, I am busy working on fiber projects. Brush up on the net
neutrality rules, and possibly consult a lawyer before implementing
these changes and posting them on your website.

YMMV



On Wed, Mar 2, 2016 at 4:46 PM, Darren Shea <darr...@ecpi.com> wrote:
> Just putting this out there, since our Procera tech contact basically told
> us that there is no existing collection of "best practices" shaping rules we
> can work from to develop our specific, custom rules...
>
> For those of you with these Procera boxen, what sort of shaping rules
> (objects) have you found to be very effective at reducing the level of "my
> internet is slooow!" tech support calls, which usually just come down to a
> bandwidth saturation problem? Our usual culprits for these are streaming
> video, cloud backup (especially iPhones), updates (Microsoft, iOS, etc.),
> and console game downloads, so getting these managed better would be a big
> deal for us!
>
>
>

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