We run an openfire server and have always used the spak im client for interoffice communication between TS, CS and and administration the problem is we never knew who was where and it required a different username on each device, workstation, mobile, laptop, etc without configuring a boot on the openfire server, just a pita to remember to login logout everytime you changed locations if you wanted uniformity, and histories only logged on the server, so if i popped on my laptop on the same account as my workstation it wouldnt have the workstation history.
trillian solves this as you connect to the trillian server and it connects to your inhouse im server (or yahoo aol or facebook, etc) from multiple devices at the same time They have a free client with their server with ads or whatever, a paid client with some features, and an in house server with perpetual licensing and optional renewal It seems to meet the need, however, im my previous interweb miscreient days it was trillian and ICQ i used to deliver sub7 packages to my unsuspecting victims, ie, it was a toy software. It seems to have grown, but is it still a toy software? -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
