A good ticketing system that tracks billable time and gives you history on the customer, a good remote access method, we use turbomeeting because its perpetual and we own the hardware, and onenote is excellent for documentation
On Tue, Sep 6, 2016 at 4:28 PM, Mike Hammett <af...@ics-il.net> wrote: > Do any of you do outsourced IT department services? What sort of > applications do you feel essential to that work? Looking for whatever makes > my life the easiest. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
