Im curious if this is a bigger problem in the US than elsewhere, we are a sloth nation of gluttons who are too lazy to actually use their vocal cords to call
On Thu, Sep 8, 2016 at 10:47 AM, Josh Luthman <[email protected]> wrote: > Those same people have land lines, it's clearly a crazy world over there. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Sep 8, 2016 at 11:34 AM, Cameron Crum <[email protected]> wrote: > >> Why would a customer think it is ok to text a company's voice number? Do >> you send sms out from this number? I would never expect that I could text a >> support or billing phone number unless I had previously received a message >> from it. Why not get a dedicated sms number for such activities and >> advertise it as such. Twillio is pretty cost effective and you can use >> their API to do all kinds of cool stuff. If our customers want to >> communicate through text in our software we require it. You can set up >> auto-reply's or have the number forwarded to something else. You can even >> handle the call forwarding if someone hits the "call back" from their phone >> so it rings your main number. I think most people set up an auto reply that >> tells them the SMS is really only for notification purposes, not for >> support issues, mostly due to the reasons outlined previously. It is pretty >> difficult to support people via sms especially if they are using a phone >> not registered in the account. >> >> On Thu, Sep 8, 2016 at 10:16 AM, That One Guy /sarcasm < >> [email protected]> wrote: >> >>> haha, the ones who pay with prepaid cards they always have to put money >>> on, i love them >>> >>> On Thu, Sep 8, 2016 at 10:14 AM, Adam Moffett <[email protected]> >>> wrote: >>> >>>> I'm thinking you'll find a correlation between those folks and the ones >>>> who don't pay their bills. >>>> >>>> ------ Original Message ------ >>>> From: "CBB - Jay Fuller" <[email protected]> >>>> To: [email protected] >>>> Sent: 9/8/2016 11:13:23 AM >>>> Subject: Re: [AFMUG] customer support via text message >>>> >>>> >>>> >>>> >>>> it looks to me like people change their phone numbers every few months. >>>> >>>> >>>> ----- Original Message ----- >>>> *From:* Josh Luthman <[email protected]> >>>> *To:* [email protected] >>>> *Sent:* Thursday, September 08, 2016 9:12 AM >>>> *Subject:* Re: [AFMUG] customer support via text message >>>> >>>> How the hell do you not have their numbers tied to their accounts??? >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> On Thu, Sep 8, 2016 at 10:08 AM, Ken Hohhof <[email protected]> wrote: >>>> >>>>> Earlier this year we enabled SMS messaging on our main business phone >>>>> number. We never announced anything, but people do send us texts, which >>>>> makes me wonder how many were dropping off the end of the earth >>>>> previously. >>>>> We don't actually get a text message, it gets turned into an email to our >>>>> support address. >>>>> >>>>> Problem is, customers often don't include their name, all we have is >>>>> their cellphone number. Their expectation seems to be that we will text >>>>> back and forth with them. In reality we have to call them. But we can't >>>>> investigate the problem first unless we can correlate the cellphone number >>>>> to a customer account, and then when we call them, lots of people don't >>>>> actually answer their phones, they do everything by text message. >>>>> >>>>> How are people handling this? >>>>> >>>>> >>>> >>> >>> >>> -- >>> If you only see yourself as part of the team but you don't see your team >>> as part of yourself you have already failed as part of the team. >>> >> >> > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
