Question for someone familiar with Android based Kodi boxes. (I know nothing about them.)
If customer is watching a video and gets a black screen, can that possibly be Internet related? Seems to me you should at least get a menu, but customer is being told by tech support it means "your Internet is slow". I am assuming it is an Android based Kodi box, since the hostname shows up in DHCP as Android-blahblahblah. Customer says no, this is from Seventh Day Adventists to watch their TV channels, they have their own SDATV box. Yeah, right. This is all I need, a customer who is one step away from being Amish in the sense of being technology averse, and someone sends her a Kodi box to watch holistic Christian TV. She doesn't even have a working computer, although she does have an iPhone. When I said it looked like she had an Android device, you'd think I had accused her of having a Satanic shrine in her house. I wonder if the SDATV box came with a remote, and if it is WiFi based.
