I think the reality is somewhere in between what your boss and Joe are saying. I'm sure it varies somewhat by state too.

As a /de minimus/ VoIP provider you don't have too many obligations. USF, Sales Tax, and some forms you file quarterly. You just keep the USF money if your contribution is less than $10,000 per year, but you still file the forms.

A key point is don't trust a vendor to keep you compliant with the law, get a lawyer for that. Multiple VoIP wholesalers in the past told me it wasn't a big deal, no problem, lots of guys just like you are doing it this way, etc etc. The vendor does not get in trouble for your lack of compliance, and they're not lawyers.

On the original question about hiring sales staff, I have no ideas. It sounds like you want a marketing VP type of person rather than "sales". That will be a tough role to fill.


On 10/28/2016 8:58 PM, That One Guy /sarcasm wrote:

Would you mind elaborating on that in a manner I can relay verbatim to my boss. He doesn't think voice would be a big deal cause we are little, he doesn't understand why I dismiss anything he talks about when it comes to us doing any voice at all


On Oct 28, 2016 5:34 PM, "Joe Falaschi" <listm...@wi.net <mailto:listm...@wi.net>> wrote:

    The technical aspect of providing voice isn’t difficult.  The
    regulatory aspect of voice is no joke though.  I wouldn’t do it
    unless I thought I could do at least 30k/year in voice revenue, or
    related Internet service deals lost because I didn’t offer it.

    Joe



    On Oct 28, 2016, at 1:09 PM, Mike Hammett <af...@ics-il.net
    <mailto:af...@ics-il.net>> wrote:

    It certainly makes sense. It isn't overly difficult to do, either.



    -----
    Mike Hammett
    Intelligent Computing Solutions <http://www.ics-il.com/>
    
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
    Midwest Internet Exchange <http://www.midwest-ix.com/>
    
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
    The Brothers WISP <http://www.thebrotherswisp.com/>
    <https://www.facebook.com/thebrotherswisp>


    <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
    ------------------------------------------------------------------------
    *From:*"Ken Hohhof" <af...@kwisp.com <mailto:af...@kwisp.com>>
    *To:*af@afmug.com <mailto:af@afmug.com>
    *Sent:*Friday, October 28, 2016 12:57:13 PM
    *Subject:*Re: [AFMUG] Finding Sales People

    Joe, would you agree that you must have a killer hosted PBX
    product in your portfolio if you’re going to target businesses?

    I find many small businesses want phone and Internet bundled, in
    fact saving money on phone service or replacing an outdated phone
    system may actually be what convinces them to switch from the LEC
    which is screwing them over with business pricing for everything
    and crappy service.  Without a business phone solution, in many
    cases I don’t think the Internet sale can be made. Unless you’re
    looking to be the backup connection.

    *From:*Af [mailto:af-boun...@afmug.com]*On Behalf Of*Joe Falaschi
    *Sent:*Friday, October 28, 2016 12:38 PM
    *To:*af@afmug.com <mailto:af@afmug.com>
    *Subject:*Re: [AFMUG] Finding Sales People

    Two other things:

    You/someone should figure out your buyer personas.  For us we
    sell very little Internet Service to retail organizations -
    especially directly.  They all seem to have corporate policies
    and decisions.  The vast majority of our retail sales come in via
    the CCRs of the world.

    We stopped going to the Chamber of Commerce events.  We left at
    least three of them in the area.  It just seemed like everyone
    attending events was either another sales person or not fitting
    into our buyer personas.  We looked at who our best customers
    were and who was attending the events and the positions and
    companies were not matching up. Generally the CFOs and IT
    directors are not going to the Chamber events. A lot of small
    service businesses who wanted basic best effort internet service
    were attending.  If you have the time and want to be a part of
    that community - it might pay off in the end but it wasn’t for us.

    Joe

        On Oct 28, 2016, at 9:27 AM, Mike Hammett <af...@ics-il.net
        <mailto:af...@ics-il.net>> wrote:

        Either approach. Sometimes the management company wants to be
        involved, sometimes they don't. Sometimes the anchor stores
        are owned separately from the rest.



        -----
        Mike Hammett
        Intelligent Computing Solutions <http://www.ics-il.com/>
        
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
        Midwest Internet Exchange <http://www.midwest-ix.com/>
        
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
        The Brothers WISP <http://www.thebrotherswisp.com/>
        <https://www.facebook.com/thebrotherswisp>


        <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
        ------------------------------------------------------------------------
        *From:*"CBB - Jay Fuller" <par...@cyberbroadband.net
        <mailto:par...@cyberbroadband.net>>
        *To:*af@afmug.com <mailto:af@afmug.com>
        *Sent:*Friday, October 28, 2016 8:06:09 AM
        *Subject:*Re: [AFMUG] Finding Sales People

        

        I'd love to wire up whole strip malls to and have had this
        conversation with a potential sales guy - but how do you get
        access? is there one management company or one land owner you
        have to get through?  Once you wire the place do you own your
        own infrastructure? ( no  ) ,  can you get a term-deal?  I'm
        not sure, can you?

            ----- Original Message -----
            *From:*Mike Hammett <mailto:af...@ics-il.net>
            *To:*af@afmug.com <mailto:af@afmug.com>
            *Sent:*Friday, October 28, 2016 7:58 AM
            *Subject:*Re: [AFMUG] Finding Sales People

            I'm not in a position to offer a base pay that would do
            anything other than offend. If they want to hook up
            everyone in a strip mall, paying $100 each, I'm fine with
            that. Each deal is $100, but there's seven separate
            deals, that's real money whereas if I discourage them
            from lower deals, they wouldn't have chased that. If they
            want to work all day for a $30/month account, that
            $3/month residual is all theirs. I'm not out much. Tying
            the compensation to the value of the sale should
            incentivize most toward the higher dollar accounts.

            I figured the long term residual would be
            self-fulfilling. If I'm getting paid forever from the
            customer, paying the sales guy forever really isn't an
            issue. Once the ROI is done, I'm in an even better
            position. If the customer stops paying me because the
            sales guys wasn't taking care of them properly, I'm no
            longer paying the sales guy for that account. If he stops
            working because he's collecting $10k/month for doing
            nothing, fine. I get a new sales guy. If someone truly
            wants to do nothing, they'll do everything in their power
            to do it.


            Then again, I'm not getting any bites, so maybe I have
            the wrong approach.



            I have done regular LinkedIn posts and even shared those
            posts to the greater Chicago area B2B and sales groups,
            but not a job position ad. I have a hard time swallowing
            paying $400 without the guarantee of getting someone good
            (or at all).




            -----
            Mike Hammett
            Intelligent Computing Solutions <http://www.ics-il.com/>
            
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
            Midwest Internet Exchange <http://www.midwest-ix.com/>
            
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
            The Brothers WISP <http://www.thebrotherswisp.com/>
            <https://www.facebook.com/thebrotherswisp>


            <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
            
------------------------------------------------------------------------

            *From:*"Lewis Bergman" <lewis.berg...@gmail.com
            <mailto:lewis.berg...@gmail.com>>
            *To:*af@afmug.com <mailto:af@afmug.com>
            *Sent:*Friday, October 28, 2016 7:45:13 AM
            *Subject:*Re: [AFMUG] Finding Sales People

            First, I would focus on just business sales and raise the
            minimum package value sold by this person to a few
            hundred dollars. You don't want them wasting time with
            the consumer level stuff you already handle well. Small
            businesses wanting to pay $100 or less are making their
            own phone calls and expect to be treated more like
            regular consumers since that is what they really are.
            Next, make sure you put a limit on the revenue share.
            Tying it to a contract length or 18 months are good. If
            you give them rev share forever eventually they don't
            need to work to earn a substantial paycheck and become
            unmotivated. At least that is how it ended up for us when
            we made the mistake.
            Most of these people want some kind of estimate of what
            they can earn so I would try to come up with that and put
            it in the ad. In addition, if you can pay a lower
            commission and add base pay some people are just not in a
            position to live commission only. I prefer it and I think
            the absolute best sales people do but you just might not
            get those people. Maybe consider doing without the first
            month and replace with a base as an option. I give my
            candidates the choice and the option to switch at 12 months.
            You might try LinkedIn. I have had some success
            recruiting there. Otherwise, if you like a salesperson
            that tries to sell you on a B2B service ask them if they
            know anyone interested in a sales position. They may be
            or they may know someone who is. That is how I hired my
            last one. I like copier sales people for their technical
            side. I like the phone book salespeople as they are 100%
            cold call with no support for leads. It also easy to make
            a case on the fact that they work for a dying company.
            Most of them are actually selling web pages so they are
            close to your business anyway.

            On Fri, Oct 28, 2016 at 6:46 AM Mike Hammett
            <af...@ics-il.net <mailto:af...@ics-il.net>> wrote:

                What's the best way to get a B2B sales guy? That's
                the overall point, but digging in deeper, what should
                I be asking for? I'm very tech oriented, very little
                sales. I'm needing someone that can do it on their
                own without guidance from me on what I want them to
                do. To me, sales sounds more like B2C or lower end
                services while business development sounds more B2B
                or higher end, but does the sales world reflect that?

                Where do I look? The #1 source people say is
                referrals, but apparently I don't know anyone that
                knows anyone worth a darn as I've posted it on
                various social media...  a dozen times over the last
                couple years.


                Here's the copy from a posting I did this past summer:

                *Job Description*
                Local ISP seeking independent sales leader. ICS has
                been operated in the DeKalb - Naperville area for 12
                years by tech guys.
                Compensation will be a one time commission after the
                sale and a 10% residual to ensure the customer is
                attended for on an ongoing basis. Our services range
                from $30/month into the thousands of dollars a month.
                The path you take is yours.
                *Job Requirements*
                We need someone with B2B experience to lead our sales
                force. You will be responsible for the entire sales
                and marketing process. The tech guys will say what
                they can do where and your job will be to develop the
                strategy and then pursue those clients. We can teach
                a good B2B salesperson the tech they need to know far
                easier than you'll teach us how to sell.
                We believe that boots on the ground would be
                necessary, so willingness to travel to the DeKalb,
                Kane, Kendall, southwest DuPage and northwest Will
                County areas as needed would be required.



                -----
                Mike Hammett
                Intelligent Computing Solutions <http://www.ics-il.com/>
                
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
                Midwest Internet Exchange <http://www.midwest-ix.com/>
                
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
                The Brothers WISP <http://www.thebrotherswisp.com/>
                
<https://www.facebook.com/thebrotherswisp><https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>



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