Just checking because I fear getting sucked down a rabbit hole of supporting things that are not our responsibility.
Customer as of about 1 month ago reports suddenly yesterday has "no Internet", yet I see regular traffic graphs and she can stream Netflix fine using apps. This is reverse of usual, streaming should be more challenging than just going to a website. To make things worse, customer chose to buy own router and has a TP-Link, so I have no visibility into it. Plus she has no actual computers, just iPhones and iPads and a Blu-Ray player. Customer is not at all tech savvy (doesn't understand that Netflix uses Internet), and seems to expect we will troubleshoot and fix anything Internet related because she (actually her parents) are paying us for "Internet". She reports the same symptoms on all devices. Is there anything that's happened in the past day (other than Trump related stuff) that I might be missing? Like a TP-Link firmware upgrade, or something Apple pushed out to iPads/iPhones? It just seems so strange that no websites at all would load, but Netflix would stream just fine. I'd love to blame it on Trump's media blackout but it's a bit of a stretch to connect those dots.
