Yeah, not happy about it. E-mail is my preferred method of support. On Thu, Jun 8, 2017 at 8:12 AM, Mike Hammett <af...@ics-il.net> wrote:
> Anyone else miffed by this? > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Chuck Hemesath" <chuck.hemes...@cambiumnetworks.com> > *Sent: *Wednesday, June 7, 2017 12:39:49 PM > *Subject: *Notice - Removal of "supp...@cambiumnetworks.com" Email > > Dear Cambium Customer, > > > > I’m sending this message to all customers who have opened a ticket with > the Cambium Support Center in the past year. We have assisted you in the > past and want to keep you informed with regards to opening trouble tickets > and/or RMA tickets with Cambium Support. As of April 20, 2017, there have > been some changes to the Cambium Support Center that you need to be aware > of. > > > > The use of the supp...@cambiumnetworks.com email to open trouble tickets > or RMA tickets is *no longer available*. You should now open tickets via > the following methods: > > > > *Online via Support Portal* > > > > - Go to the https://support.cambiumnetworks.com. You will need to > create a Single Sign On (SSO) account login and then a ticket can easily be > opened. Once logged into your account, click on the “Submit a Request” > button in the upper right hand corner and you will be provided a drop down > menu to start the process. Refer to this video > <https://www.youtube.com/watch?v=7I7H729JwSQ> for additional > assistance on opening tickets. > > > > *Call the Cambium Technical Assistance Center* > > > > - Call our Cambium TAC via one of the many worldwide numbers. Toll > free numbers for calling the Cambium TAC can be found by going to > https://support.cambiumnetworks.com > <https://support.cambiumnetworks.com> and clicking on “Contact”. > > > > Thank you for being a Cambium Networks customer, > > > > Chuck Hemesath > > Director – Global Services Customer Support > > [image: cid:image002.png@01D1F439.F77D6B00] > > > > > > > > > >
