I know my forehead brain is toasted today...
*From:* Sterling Jacobson
*Sent:* Tuesday, February 27, 2018 5:30 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
Ah, that explains it.
I’ll follow up tomorrow, thanks for your help/responses Simon.
I guess I’ll just go home too.
Customers don’t use their internet after hours anyways 😊
*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
We're closed right now. Nobody is going to respond until tomorrow. You
can give them a call in the morning as well if you'd like to.
On 2/27/2018 6:15 PM, Sterling Jacobson wrote:
I’ve been responding to support emails from your team, and just
sent another email just now.
Not getting a lot of response back.
I figured out how to reset it with digitalocean, so I can do that,
just not sure if your team is working on it as is, or if they want
it reset now?
They need to reply to my emails.
*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon Westlake
*Sent:* Tuesday, February 27, 2018 5:11 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
You just reload the OS through DigitalOcean. Nothing will change
with the IP.
If you work through this with our support team, it will be a quick
and painless process.
On 2/27/2018 5:55 PM, Sterling Jacobson wrote:
The problem with wiping is that I’m not guaranteed the same IP
address.
There is a lot tied to that IP address now.
A and AAAA name records, email server records to allow relay,
firewall config etc.
I’m not sure digital ocean has an option to just nuke an image
in place?
How do I do that with a droplet?
Or is there a ubuntu option that I can run from within, that
just resets the whole damn install to initial config?
*From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Simon
Westlake
*Sent:* Tuesday, February 27, 2018 4:15 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
There is only one way to install it. It has never used nginx.
The step by step walk through is at
https://github.com/SonarSoftware/customer_portal/wiki.
We are happy to install it for you, if you wipe the server out
so we can just walk through the install process. There is no
customer login information in the portal. It is stored inside
Sonar. This can be solved very quickly with a fresh server,
and just letting our staff set it up for you.
On 2/27/2018 4:41 PM, Sterling Jacobson wrote:
That’s what I was hoping with this, but no, out of the
blue it decided to just corrupt or something.
They got it working to the degree that it shows up now,
but they had to disable nginx and run Apache.
Which is odd, because I think someone else from their
company originally got in and used nginx instead of Apache.
So their left hand doesn’t appear to know what their right
hand is doing.
Anywho, it’s still F’ed up because I lost my logo, and
apparently all of the customer defined login information
for the portal too?
Not sure, but no one can actually log in to pay yet.
It’s killing me and my customers right now.
Cassidy, is yours running Apache or nginx?
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of
*Cassidy B. Larson
*Sent:* Tuesday, February 27, 2018 1:25 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Sonar Billing Portal
I have had zero issues with their portal code. Just stock
ubuntu VM then follow their install instructions and done.
Easy peasy lemon squeezy.
I customized the logo and some text on the main page via
the config file, but that was really it. I haven’t looked
at it much since.
--
----
Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com
----
On Feb 27, 2018, at 12:12 PM, Sterling Jacobson
<sterl...@avative.net> wrote:
Again, I'm completely flummoxed by Sonar.
Apparently their customer portal isn't really a part
of their system.
Any Sonar customer has to purchase and maintain their
own linux system to host the web/portal system.
Then that ties into their main system BUT isn't
immediately synched up with their main system on any
changes.
I've had several times where I've been on the phone
with customers and made a billing change in Sonar and
the customer can't see it in the portal until an
unspecified amount of time goes by and it updates
magically.
NOW my portal is completely out of the blue not
responding to web requests and appears offline to my
customers, for over a day now.
Sonar can't figure it out and want me to nuke it and
start over, which if I remember, cost me a few hours
of time to arrange DNS, SSH access, IPv4/6 changes,
firewall, SSL, logo placement etc beyond their initial
load.
I blame myself for not having set up incremental
backups of it.
I'll definitely fix that this time.
But man it would have been so much more simpler if
Sonar actually had themselves a hosted client page I
could slap my logo on and change a few CSS color marks.
What a PITA.
--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software
--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software
--
Simon Westlake | CEO
simon@sonar.software
(702) 447-1247
https://sonar.software
