I'm currently running an instance of OSticket. There is a bug somewhere in the version I'm running which causes tickets with activity on them (new or more frequently rather old ones) to not be put in a state where it is obvious that there has been activity on them. Often we'll find them weeks or months later, or more often , when a customer asks "any updates?".
There are a few other issues, which I'm not thrilled with. It was better than the hosted version we were using, but still not perfect. Ticketing systems seem to be like phone systems, they're all nice when they're new, but the nice wears off quickly. On Wed, Apr 18, 2018 at 5:25 PM, Keefe John <keefe...@ethoplex.com> wrote: > If you want free a lot of people also use Request Tracker and OS Ticket. > > Keefe > > On April 18, 2018 6:07:50 PM CDT, "Forrest Christian (List Account)" < > li...@packetflux.com> wrote: >> >> Yeah, I'm sort of leaning toward Zendesk just because of all of the >> integrations. >> >> On Wed, Apr 18, 2018 at 4:55 PM, Keefe John <keefe...@ethoplex.com> >> wrote: >> >>> We use Sonar but zendesk is very popular. >>> >>> Keefe >>> >>> >>> On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" < >>> li...@packetflux.com> wrote: >>>> >>>> What is everyone using for support tickets nowadays? I've about had it >>>> with our system. >>>> >>>> -- >>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>> forre...@imach.com | http://www.packetflux.com >>>> <http://www.linkedin.com/in/fwchristian> >>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>> >>>> >>> -- >>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>> >> >> >> >> -- >> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >> forre...@imach.com | http://www.packetflux.com >> <http://www.linkedin.com/in/fwchristian> >> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >> >> > -- > Sent from my Android device with K-9 Mail. Please excuse my brevity. > -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 forre...@imach.com | http://www.packetflux.com <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> <http://twitter.com/@packetflux>
