You are a better man than me. We do not support third-party products without a $44.95 service call.
On Tue, May 22, 2018 at 6:41 AM, Lewis Bergman <lewis.berg...@gmail.com> wrote: > Except there is a never ending stream of those people. You would have to > hire an entire fleet of people to help them and I'm pretty sure your thanks > would be that they would only remember you when their crap breaks again. > > > On Mon, May 21, 2018, 11:04 PM Steve Jones <thatoneguyst...@gmail.com> > wrote: > >> You should have politely assisted them in solving their problem. Then >> offered kind words about spectrum followed up with "I just wish their >> service and support were as good as ours so you would have to go through >> inconveniences like this" >> >> On Mon, May 21, 2018, 10:45 AM Chuck McCown <ch...@wbmfg.com> wrote: >> >>> You could have posed as a spectrum CRS and told the guy he was too >>> stupid to own a DVR and hung up the phone. Or said we don’t support DVRs, >>> only the WISPs do... or .... or >>> >>> *From:* Kurt Fankhauser >>> *Sent:* Monday, May 21, 2018 7:34 AM >>> *To:* af@afmug.com >>> *Subject:* [AFMUG] spectrum customer calls me to fix their DVR >>> >>> I had a person call me and just start telling me how their DVR wasn't >>> working on their remote view app anymore, finally figured out they had >>> Spectrum internet service and not my WISP service. I told him that since >>> spectrum is a competitor i Wouldn't be able to help him with that and told >>> him if he had service through me that I would definitely be able to help >>> him with that. He got pissed and said he's not switching and hung up the >>> phone. SMH >>> >>
